LensmartReviews of lensmartonline.com

Response from LensmartJan 16, 2026

We apologize for the inconvenience. We simply wanted to better understand the situation so we could provide you with a solution. We will offer a solution based on your circumstances, and our customer service will contact you shortly. We are determined to resolve your issue. Could you please wait patiently? Thank you for your understanding and patience.

Response from LensmartJan 16, 2026

We apologize for the unpleasant shopping experience.We made them according to the prescription data in the order. However, there are many factors that affect the wearing effect of glasses. We noticed that the prescription data you filled in the order is inconsistent with the data in the original prescription given by the doctor. Because you filled in the wrong data, the lenses are not clear. We are willing to remake the lenses for you according to the correct prescription, but you need to pay the cost of the new lenses. If you do not want to remake the lenses and want to return them, we will also respect your wishes for you.Our policy clearly states the return shipping costs. If you don't want to send the glasses back, do you need your lenses adjusted? If you have any questions, please contact our customer service; we will do our best to help you. We will definitely solve the problem for you!

Response from LensmartJan 16, 2026

Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!

Response from LensmartJan 16, 2026

Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！

Response from LensmartJan 16, 2026

Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!

Response from LensmartJan 16, 2026

We apologize for the unpleasant shopping experience. We made them according to the prescription data in the order. However, many factors can affect the wearing effect of glasses. Based on your description, we noticed that the pupillary height was affecting your vision. We were willing to adjust the lenses free of charge according to your actual pupillary height, but you declined our offer and expressed your desire to return the glasses. We respect your wishes and are willing to process your return according to our policy. If you do not wish to return the glasses or do not agree to our policy, please ask what you need.

Response from LensmartJan 16, 2026

Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!

Response from LensmartJan 16, 2026

Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！