LensmartReviews of lensmartonline.com

Response from LensmartSep 22, 2026

Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!

Response from LensmartSep 22, 2026

We are sorry that you had a poor shopping experience. We have not refused to arrange a refund for you. Your order was paid for on August 10th; previously, due to a delivery error by the logistics company, we filed a complaint on your behalf and arranged for a replacement package to be sent, which was delivered on September 17th. We regret to hear that the glasses you received were defective. Our customer service team has already emailed you to ask if you would like a replacement pair; if you prefer a refund instead of a replacement, we can certainly arrange that for you. We have forwarded your case to our customer service team, and they will prioritize your order. Once you have made a decision, please feel free to contact our customer service team, and we will be happy to resolve the issue for you! Thank you very much for your understanding.

Response from LensmartSep 22, 2026

Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!

Response from LensmartSep 22, 2026

Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！

Response from LensmartSep 22, 2026

Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!

Response from LensmartSep 22, 2026

Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!

Response from LensmartSep 22, 2026

We sincerely apologize for the unpleasant shopping experience. We noticed a discrepancy between the original prescription you sent initially and the one you provided later. We have confirmed that you want the lenses customized based on the later prescription; however, that version contains two sets of ADD values. A single lens can only be customized with one ADD value, and different ADD values ​​serve different purposes and yield different results. We simply want to ensure the lenses are customized accurately for you. If you are unsure, could you please double-check with your doctor? Once confirmed, we will arrange for the customization and shipment of your glasses as soon as possible. If you insist on cancelling the order, we will arrange a full refund for you. Whenever you have made your decision, please feel free to contact our customer service team, and we will handle the matter promptly. Thank you for your understanding and cooperation~

Response from LensmartSep 22, 2026

Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！