Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart reviews

11,249 approved reviews, newest moderated first

Melissa L.
Feb 14, 2026
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY! THEY ARE A SCAM! AN ABSOLUTE JOKE! THEY GIVE YOU RUN AROUNDS. I AM OUT OF MONEY BC THEY REFUSE TO GIVE ME A REFUND FOR AN ORDER I HAVENT RECEIVED AND WONT BE RECEIVING ITS BEEN OVER A MONTH ALREADY!!!! AND THEY REJECTED MY REFUND DUE TO MY IP ADDRESS! WTF DOES AN IP ADRESS HAVE TO DO WITH GIVING ME A REFUND!!!! IT HAS BEEN A NIGHTMARE DEALING WITH THIS COMPANY. TRUST THE OTHER REVIEWS AND DO NOT ORDER FROM THEM!!!! I DONT EVEN UNDERSTAND HOW THEY ARE STILL IN BUSINESS!
Response from LensmartFeb 15, 2026
Sorry for not giving you a good customer experience!Your situation meets the conditions for an insurance claim. We contacted Seel and received feedback that your claim was rejected due to an abnormal network environment when you filed the report. Could you please try again using a different network environment? Thank you for your cooperation.
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Jai N.
Feb 14, 2026
Lensmart’s team
Lensmart team worked with me when I noticed my order has came. Communication was great and timely. I love the different styles of glasses they offer. So far I’m up to 6 pair of glasses and my son has 3 pair from Lensmart.
Response from LensmartFeb 14, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Okumhlophe
Feb 13, 2026
Love all my glasses I have got from lensemart
Love all my glasses I have got from them Last year 2025 , I ordered 3 different times 🫶🏻 totalling to 7 glasses that I have got 🤏🏻 Service is 100 Product 100 Same as pictures & specifications , yes if you’re looking for glasses look no further
Response from LensmartFeb 14, 2026
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
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Victoria
Feb 13, 2026
Great Customer Service! Wrong glasses=Win for me!
I got the wrong glasses at first but they sent the correct ones and let me keep the mistake pair. I actually love them both!
Response from LensmartFeb 14, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Alex M.
Feb 13, 2026
I would give less then 1 star if…
I would give less then 1 star if possible. I never got my glasses they sent me clips for a car. I sent pick tires mailed it back they refuse to send my order or refund me. I sent proof of delivery of Mr mailing it back in the time frame allotted. No one talks to each other the website gave me an email the email referred me to website. Over a month later I still gave nothing resolved.
Response from LensmartFeb 14, 2026
We sincerely apologize that you received the wrong goods due to a problem during transportation by the logistics company. We noticed that you added the "Worry-Free Delivery" protection to your order. Please note that Seel is the dedicated partner responsible for handling any shipping-related issues under this protection plan. We also note that you have contacted your insurance company to file a claim, and the insurance company is processing it. Could you please wait patiently? Thank you for your understanding and patience.
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Rikki
Feb 13, 2026
Highly recommend
Highly recommend. I accidentally put in the pd measurements in wrong and noticed after I put and paid the order. I messaged Lensmart directly on Facebook and they got back to me within a few hours and was able to adjust the measurements with no extra cost. Very friendly and easy to work with. Five star for sure.
Response from LensmartFeb 14, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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Petra K.
Feb 13, 2026
Great experience with Lensmart
Great experience with Lensmart. Their customer service team was very helpful and responded quickly to all my questions. They handled my issue professionally and made the whole process smooth and stress-free. I really appreciate how efficient and supportive they were. Would definitely recommend!
Response from LensmartFeb 14, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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Assia B.
Feb 13, 2026
I had an excellent experience with…
I had an excellent experience with Lensmart! Their customer service was outstanding — they made sure to double-check every detail of my order before shipping it. I really appreciated how thorough and attentive they were, ensuring that everything matched my specifications perfectly. The communication was clear, friendly, and professional throughout the process. I highly recommend Lensmart to anyone looking for quality products and top-notch service!
Response from LensmartFeb 14, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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