Jody B.
I had a lot of problems with this…
I had a lot of problems with this company. First, they sent the wrong frames to me. I had many emails with them about the problem. Then they told me that the frames I originally wanted were no longer available. The frames I ordered were Skylar with the magnetic sunglasses. They worked perfectly on my frames. I thought their offer to send me a free pair was great customer service, until I received the frames. The sunglasses do not fully fit the frame and one side does not hold to the magnetic frame as it sticks up about half an inch. In my email to them, including pictures of the fit of the sun glasses, I was told an untruth suggesting that this is normal for their product with sunglasses. I already purchased a pair that worked perfectly. I feel like since they were sending me a free pair, I was sent glasses that are useless as sunglasses. Just be aware.
Response from LensmartMay 14, 2026
We sincerely apologize for the negative customer experience. We have forwarded your situation to our customer service team, and they will prioritize your order. If you have any questions, please feel free to contact our customer service, and we will do our best to resolve the issue for you! Thank you very much for your understanding.