Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart reviews

11,249 approved reviews, newest moderated first

Rhylln H.
May 23, 2026
Good quality for great prices
Every order I've made has been accurate, shipped and delivered on time or early, and quality varies from acceptable to exceptional for the price! Some thin frame styles will always be more delicate, no matter the manufacturer or cost. When ordering my husband's new glasses from them for him to try his first pairs, they were very diligent in confirming his prescription to ensure there were no mistakes as mine was the one on file. Overall quite happy and have recommended to many family and friends.
Response from LensmartMay 25, 2026
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
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pavol.krajkovic
May 23, 2026
Wonderful help
Long-time customer here and always happy with the service. Recently we made a mistake ordering the wrong lenses for my fiancé and instead of making it a hassle, they asked for all the details they needed, helped us figure out exactly which lenses were the right fit, and got replacements sorted straight away. Simple, efficient, and genuinely helpful. Highly recommend.
Response from LensmartMay 25, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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catherine W.
May 23, 2026
Waste of time and money
I ordered reading glasses and uploaded my prescription, I then got an email querying if I wanted prescription reading glasses, so Iw sent it to them again then got an email asking for pupil distance,so I replied, then ANOTHER email querying whether I wanted customised prescription not just magnified reading glasses, so I again told them I wanted customised and uploaded my prescription again. They arrived today, they are barely better than clear glass, they magnify minutely. But not to my prescription, I have one eye long sighted and one slightly near sighted, so my vision shifts noticeably when putting my glasses on, that doesn't happen with these. Again given the multiple emails exchanges to get them I am not sure I can be bothered to return and try and get a refund!! Annoying waste of money.
Response from LensmartMay 25, 2026
We apologize for any inconvenience. We confirmed your prescription information and reading lens customization method with you before shipping. You indicated you wanted lenses made according to your complete prescription data. Since you purchased reading lenses, if you opt for the full customization method, the SPH will be layered with the ADD . If you are experiencing vision problems, we are willing to help you find the cause and provide a solution. Please feel free to reach out to us via email at [email protected] or chat on our social media with any questions or concerns. We will try our best to solve the problem for you. Thank you for choosing Lensmart!
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Zuzana
May 23, 2026
Today
Today, with the help of the bank /chargeback/, I received a refund from this company. I really don't understand the business policy of this company. I can see that the goal is to take the money, not send the ordered goods, and waste time with unnecessary communication so that it is not possible to ask the bank to implement the chargeback. I was looking forward to new glasses, but instead I was disappointed. Lensmart never again!
Response from LensmartMay 25, 2026
Sorry for not giving you a good customer experience! Could you provide your order number? We will check it for you. If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~
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Kiia M.
May 23, 2026
A truly diverse product range.🔥 The…
A truly diverse product range.🔥 The products are also high quality and beautiful. Each pair of glasses comes with a protective case which is a very nice addition.🙂‍↕️
Response from LensmartMay 25, 2026
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
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Kriszta K.
May 23, 2026
Szuper maximaliti
Szuper maximaliti
Response from LensmartMay 25, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Lukas
May 23, 2026
Top Preise und stets bemühter…
Top Preise und stets bemühter Kundenservice
Response from LensmartMay 25, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Mamphu M.
May 23, 2026
The customer service is top tier.
The customer service is top tier. Will write a review on the quality of the product once I have received it.
Response from LensmartMay 25, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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