By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
Lensmart (lensmartonline.com) has 11,249 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
lensmartonline.com
Website
lensmartonline.com
Category
Vision & Hearing
Location
Rancho Cucamonga, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 96% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I’ve been wearing these glasses from Lensmart for a while now, and I’m genuinely impressed with the quality. The frames are not only stylish and perfectly aligned with my aesthetic, but they’re also incredibly comfortable for all-day wear. It’s rare to find eyewear that balances both style and function so well. Definitely a great addition to my daily look,I highly recommend!
Response from LensmartJun 6, 2026
Thank you for your valued review.
We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
MD
Mother D.
Great prescription glasses
I got my glasses today and they are amazing. I believe this is the third or fourth pair I've ordered with Lensmart, and they are of fantastic quality. Shipping takes some time, probably because they come from overseas, but I've always received my order, and they have always been well worth the wait! Thank you!
Response from LensmartJun 6, 2026
Thank you for your valued review.
We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
MR
Marta R.
ekstra bessr
ekstra bessr
Response from LensmartJun 6, 2026
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
VG
Vágóné Bubori J.
Perfekt and very easy!
Perfekt and very easy!
Response from LensmartJun 6, 2026
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
EL
Elizabeth L.
Lensmart are thieves
What I’m still trying to understand is how this package was mailed out in the first place when, throughout our previous conversations, your team repeatedly stated that the address I provided was incorrect or invalid.
Looking back at our message history, there were multiple instances where I was told that another address would be needed because my address supposedly could not be verified. However, I provided proof that other vendors have successfully shipped to and delivered orders to this exact same physical address without any issues.
Given that history, I don’t understand how the order was ultimately processed and shipped while there were still ongoing concerns about the validity of my address. The situation is contradictory and raises serious concerns about how this was handled.
At this point, I will not be contacting the post office regarding this matter. Instead, I will be moving forward with submitting a claim, as I believe the responsibility for this issue falls on your company. I am extremely disappointed with this experience and will also be updating my review to reflect how this situation was handled.
What is most upsetting about this situation is the apparent lack of accountability. Rather than addressing the fact that I never received my order or a refund, I am being asked to place a new order, with the only resolution offered being a 25% discount.
I do not understand how that is considered an appropriate solution when the original issue remains unresolved. I paid approximately $160 for merchandise that I have neither received nor been reimbursed for. From my perspective, asking me to spend more money before resolving the first transaction is unreasonable.
At this point, I am simply seeking a fair resolution: either delivery of the merchandise I paid for or a full refund. Until that happens, I do not consider this matter resolved, and I am extremely dissatisfied with how it has been handled.
Response from LensmartJun 6, 2026
We apologize for the inconvenience. Your package initially failed to arrive, but we noticed the post office re-delivered it and it has now been successfully delivered. If you still haven't received it, we noticed you added the "Worry-Free Delivery" protection to your order. Please note that Seel is the dedicated partner responsible for handling any shipping-related issues under this protection plan. According to the insurance company, you have successfully filed a claim, and they are currently reviewing it. Once confirmed, a refund will be arranged for you. Thank you for your understanding.
FR
Frederique
Très contente de mes achats
Très contente de mes achats. Les montures sont solides, confortables et tellement abordables .
Response from LensmartJun 6, 2026
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
DR
Dóra
Eddig csak tökéletes szemüvegeim voltak…
Eddig csak tökéletes szemüvegeim voltak innen, de most az egyik nem stimmelt, de addig egyeztettünk, hogy sikerült azt a problémát is megoldani. Pozitív, hogy időt és energiát fordítottak arra, hogy megoldást találjunk.
Response from LensmartJun 6, 2026
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
ML
Miriana L.
Io amo davvero i loro prodotti
Io amo davvero i loro prodotti, occhiali e pack super resistenti e alla moda! Prodotto assolutamente da acquistare 🩷
Response from LensmartJun 6, 2026
Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart!