LensmartReviews of lensmartonline.com

I rarely leave negative reviews, but I feel other customers should be aware of my experience. I ordered a pair of progressive prescription glasses from Lensmart and uploaded my prescription as requested. At no stage during the ordering process was I asked to provide my Pupillary Distance (PD), which is essential for manufacturing progressive lenses correctly. The website accepted my order and payment without requesting this information. When the glasses arrived, they were unusable. After contacting customer service, they confirmed that they had manufactured the lenses using a default international PD rather than my actual measurement. They also acknowledged that a difference in PD can affect visual clarity and the wearing experience. Instead of taking responsibility for an ordering process that allowed the purchase to go ahead without an essential measurement, they repeatedly sent template responses stating that my prescription did not include a PD and offered only one solution: pay an additional US$76 (later reduced by 20%) to have the lenses remade. By this point, I had already been forced to buy another pair of prescription glasses from a local optician at considerable expense because I needed glasses I could actually wear. What disappointed me most was not the mistake itself, but the complete lack of customer care. Despite numerous emails, no one addressed my main concern: if a PD is essential for progressive lenses, why was I never asked for it before my order was accepted? Based on my experience, I cannot recommend Lensmart. If you are ordering progressive lenses, make absolutely sure every measurement has been requested before placing your order, as you may otherwise end up paying twice.

Segítőkészek, nagyszerű termékeik vannak szuper árakon. Az ügyfélszolgálat gyorsan válaszol és több alapos kérdés feltevése után segített a problémám megoldásában hogy a megfelelő terméket kapjam.

I love the frame of the style of their glasses, the quality is also amazing.

Very helpful and I got fast responses, I will give them a 5 star once my order gets delivered fast

placed 2 seperate orders and never recieved anything ,they do not give actual usps tracking information, a scam is what they are luckily got my money back because of the third party insurance when you check out. DO NOT WASTE YOUR TIME.

The sunglasses i received is great quality. The frames are amazing and the fit perfect. The delivery was fast and I got exactly what I ordered.

It took exactly 16 from the day I placed my order until I got them in the mail. My glasses are so cute and the quality is amazing. Most importantly, I can see. They got my prescription perfect. I did send a few emails because I wasn't sure about the customization period versus the shipping period. If you don't have a prescription you'll get your glasses quick. My prescription is rather complicated so it took some time. All in all I will definitely being ordering more pairs, and I love how the glasses came with a case and a wipe cloth included in the order. Such a great company and they responded to every single email I sent within 24 hours. If you're questioning getting a pair, JUST DO IT!!!!...

I recently purchased a pair of sunglasses from Lansmart, and I have to say, I'm really impressed with the quality. The glasses are stylish and comfortable to wear, which is a big plus for me. I also appreciated that they offer a good range of styles to choose from. When it comes to customer service, my experience was positive as well. I had a small issue with my order, but the team was quick to respond and genuinely helpful. They resolved my concern without any hassle, which made the whole process feel smooth. Overall, I would definitely recommend Lansmart for both their products and their customer support.