By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
Lensmart (lensmartonline.com) has 11,249 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
lensmartonline.com
Website
lensmartonline.com
Category
Vision & Hearing
Location
Rancho Cucamonga, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 96% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Really recommend buying from their website especially because you can try the glasses on virtually (and that really help) I was really surprised by the large selection of choices there is for any age and gender. Once arrived the glasses are of great quality and very comfortable to wear. All glasses come with a cleaning cloth and a hard case to carry them in.
Response from LensmartJul 2, 2026
Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
AP
Audrey P.
Rapide
Rapide , bonne qualité et bon look
Response from LensmartJul 2, 2026
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
JE
Jenny
Avoid this company if you rely on your…
Avoid this company if you rely on your glasses for everyday vision.
This has been one of the most frustrating online shopping experiences I have ever had.
I waited approximately a month for my prescription glasses to arrive, only to discover that they had been manufactured using the wrong prescription. The manufacturing slip included with my order did not match the prescription I submitted.
I immediately contacted Lensmart and spent the next two to three weeks sending emails, attaching evidence, and explaining the issue over and over again. Instead of reviewing the evidence I had already provided, I received generic responses that completely ignored the actual problem. My questions went unanswered, and I repeatedly had to explain the same issue.
At one point I was asked to record and send a video, despite already providing the manufacturing slip that came with the glasses. I also received contradictory responses about the prescription used, yet nobody addressed the discrepancy shown in the documentation I had submitted.
To make matters worse, the only solution eventually offered was a refund for the frame only, while I was expected to absorb the cost of lenses that were manufactured incorrectly.
This has left me without usable glasses for weeks. My vision has worsened during the time I have been waiting for a proper resolution, and I have had to spend nearly two months dealing with delays, incorrect glasses, and poor customer service instead of being able to see properly.
Prescription glasses are not a fashion accessory they are a medical necessity for many people. Based on my experience, I have no confidence in Lensmart’s quality control or customer service, and I would not recommend ordering prescription glasses from them.
Update: Lensmart requested my order number in response to this review. My order number is C26060654535651780. I look forward to a resolution based on the documentation already provided.
Response from LensmartJul 2, 2026
Sorry for not giving you a good customer experience! Could you provide your order number? We will check it for you. If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~
We apologize, we noticed you have two orders. Our customer service confirmed the order that was delivered first. Is the issue with the order that was delivered later? We have forwarded your situation to our customer service team, and they will prioritize your order. If you have any questions, please feel free to contact our customer service, and we will do our best to resolve the issue for you! Thank you very much for your understanding.
KY
kylee
Excellent quality
The glasses had my prescription and were in perfect condition. I loved the different colors to choose from and the styles. arrived earlier than expected. definitely would purchase again!
Response from LensmartJul 1, 2026
Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
LC
Lori C.
They have a nice selection and the…
They have a nice selection and the price prices are good. Placed an order and never received glasses. Was told to go on some website that handles the packages and basically had a bot resending me the same form to submit over and over but the form didn’t work. Anytime I hit the return button nothing would happen. Feeling like I’ve been scammed.
Response from LensmartJul 1, 2026
We are truly sorry to hear about the issue with your glasses.
We noticed that you added the "Worry-Free Delivery" protection to your order. Please note that Seel is the dedicated partner responsible for handling any shipping-related issues under this protection plan.Based on the information we have, your package now meets the criteria to file a claim. You can easily do this by following the instructions in the email you received from Seel when you placed your order.If you're unable to locate that email, don't worry—you can also file your claim directly through the following link: https://resolve.seel.com
Should you need any additional assistance or have further questions, please do not hesitate to reach out to us. We're always here to help and ensure your complete satisfaction.
CM
Carly M.
This is a scam company!
This is a scam company!! Buyer beware!!
I did receive my glasses, unlike so many others, but Lensmart refused to return them even though they manufactured glasses with wrong prescription. I can’t see anything out of them! I’ve been going back and forth through email. They are in another country so it takes them 24 hours to respond. They continue to lie and claim the correct prescription was used. They refuse to make it right unless I have my eye Dr make a video to prove the prescription is incorrect. Ridiculous scammers!!!
Response from LensmartJul 1, 2026
We apologize for the unpleasant shopping experience. Since you mentioned a manufacturing error, we kindly request that you provide a video of the inspection. All our glasses undergo quality testing before shipment, including prescription checks. If a manufacturing error is confirmed, we can arrange a free remake or a full refund. If you cannot provide such a video, we are willing to find the cause of your blurred vision and provide a solution. If you do not wish to have your lenses adjusted, we are also willing to handle this according to our policy. Please feel free to reach out to us via email at [email protected] or chat on our social media with any questions or concerns. We will try our best to solve the problem for you. Thank you for choosing Lensmart!
EM
Ersa M.
Everything was perfect 🤍
Everything was perfect 🤍
Response from LensmartJul 1, 2026
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
PR
Providence
They help me with my order all the way…
They help me with my order all the way through. They guide me with my different question and answer all my questions quickly
Response from LensmartJul 1, 2026
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
