LensFactoryWe make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Dennis G.
Could not my previous prescription. Took me staying on the phone with the lady. She finally found them. New lenses were terrible! Double vision! Sent back. Lady on chat said Lensfactory had never done these glasses before. NOT true. I need a manager to call me. Dennis Glover 512-750-6323
Response from LensFactorySep 11, 2023
Hello Mr. Glover, I believe that our customer service agent has discussed your concerns and we're working through your issues at this point.
Christopher
The major criticism I have is the time it took to complete my order. I sent my frames and did not receive my completed frames with lenses for over a monty.
Response from LensFactorySep 1, 2023
Hello Sir, We apologize profusely for the amount of time it took for your order to get back to you. Unfortunately, sometimes when our lenses come out of the lab, they're not perfect and we have to start the process over again. We would hate to ship you an inferior product and hope that the final product you received was to your satisfaction.
john T.
it was a surprise to see that your company sent me my new glasses in LESS that the "30 days or longer", when I asked how long will it take. Seems your front reception of orders knows so little about an accurate time frame to complete an order. And even when requesting the technician review to see how long the process will take, to NO AVAIL, I continued the order as I knew my lenses were not too out of the ordinary. Seems your reception personnel could be a bit more gracious when someone is placing an order, and answer the direct questions, rather than just spouting off company policy, due to their ignorance of the time frames. i.e. IF YOU DON'T KNOW, SAY YOU DO NOT KNOW, and then cite company policy is 30 days or longer. Truth is ALWAYS better than speculation.
Response from LensFactorySep 12, 2023
Glass products are listed for worse case scenario. We're happy we were able to get these out to you quicker, however in some cases, and depending on your RX and frames, it can take longer.
Phillip K.
The order process didn't make clear to me what part of the prescription would be processed. After receiving my glasses, I had to send them back to be redone. Everyone was helpful, and the do over was done without any problems or additional charges to me.
Response from LensFactorySep 1, 2023
We're sorry we didn't get it right for you on the first go around. I hope the second shot was better for you.
Tracy R.
Great customer service when needed ;). Their prices are lower than the competition — i use lens factory for all my lens needs!
Response from LensFactoryAug 23, 2023
Thanks for the great review!!
Chivas K.
You guys knocked it out the park! Glasses came back fast and so nice. Didn’t think you could pull off putting lenses in these smart glasses but I tell you what, they are flawless. Will recommend and definitely use again. See you soon!
Response from LensFactoryAug 23, 2023
Thanks for the great review!!
Jon
Have been using LensFactory for years and never have I been disappointed with the quality of the finished product and the time it took .
Response from LensFactoryAug 23, 2023
Thanks for the great review!!
Reflash Interior Repair S.
Reasonably priced progress lenses.
Response from LensFactoryAug 23, 2023
Thanks for the review!
