LensFactoryReviews of lensfactory.com

My recent experience involves 2 separate orders. With my 1st order, customer service and product received (very dark sun glass lenses) was very good. However, my 2nd order experience is almost the opposite. For my 2nd sun glass order I requested the tint to be 1 category lighter. What I received is almost useless. I was told, but not at the time of the order, that the the plastic/ polycarb lenses selected do not take the tint well - they are way too light. I discussed this Customer Service was also told that I could return them and they could be darkened. A return label was to be emailed but it was never received it. I sent a 2nd email request. No response. This is over 1 week ago. Still no return label.

I've ordered glasses half a dozen time and each time I am satisfied. This was no exception. Prompt and courteous service. Was very pleased to see your prices have not gone up since my last order.

I am extremely happy with the product and service provided by LensFactory. I prefer glass lenses in my glasses as I work with oil and grease, I was having problems having my broken lenses replaced due to the covid 19 pandemic, LensFactory saved the day

Delivered as promised; much less expensive than any alternative.

I have ordered lenses here for many years. Their quality has always been top-notch and their service and turnaround time have improved dramatically over the past few years. You simply can't beat the price too. Highly recommended.

Great service and reasonable prices. I've used Lens Factory twice now to get glass lenses for my frames. Prior to this I bought cheap glasses from Zenni but the coatings they put on the lenses always deteriorated and clouded up the lenses within a year, even when following their cleaning guidelines to the letter. I finally bought a pair of glasses at Costco but those did the same thing, although they did last a couple of years before deteriorating. I'd had it with lens coatings and plastic lenses at that point, but discovered that finding a place that would put glass lenses in my frames without coatings was not easy. Then I found Lens Factory. I sent my frames to them and two weeks later had my glasses back. The glass lenses worked great for seven years, although I did drop my glasses once and scratched up the right lens. It was out of my field of vision so I just lived with it. Later, the Costco frames broke, but I was able to find the same frames at another Costco so they just put my old lenses in the new frames. Then this year I knocked my glasses up against something and knocked the left lens out, and it shattered on the floor. So I sent the frames back to Lens Factory and had new glass lenses put back in, 7 years after the first set. That was more than 3 times longer than any plastic lenses with coatings had lasted. Lens Factory does a great job and I love not having to deal with the deteriorating coatings and easily-scratched plastic lenses any longer.

Awesome service and product. I will use again.

First I was skeptical, but then, after receiving my eyeglasses, I was completely satisfied. The money I payed for one progressive and for one reading lens, was about half what I was quoted by the local Walmart optical department. I used exiting frames so I can’t comment on fit, but the company would ask sufficient questions for meeting this part of eyeglass specs. I was also very pleased by the politeness and knowledge of Andrea taking my orders.