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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

11,626 approved reviews, newest moderated first

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Sadaf K.
May 17, 2022
Very happy with Lens Direct
Sheena C was a great help on the phone today. She resolved my issue promptly and with care, whereas the online chat representative was not so helpful. Highly recommend Lens Direct.
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Matt A.
May 17, 2022
10/10 for Daisy Desir!
Thanks for such a quick resolve to my issue. Polite, professional, kind, knowledgeable!
Report
Jacob C.
May 17, 2022
Duval was excellent…
Duval is an excellent customer service representative! Very friendly, prompt replies, and a pleasure to work with. I highly recommend this company and I’m grateful for Duval’s help with placing my contact lens order. Thanks guys. :)
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Mary S.
May 16, 2022
I received fantastic customer service!
I received fantastic customer service from Karielle & Duval! I sent in frames to have new prescription lenses put in. The frame broke while removing the old lens. Karielle ordered a new frame of my choice from Rayban. Duval put my new lenses in the new frame and then attached my custom temples. The end result was better than I ever anticipated! Thanks so much for my custom prescription sunglasses. I love them!
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Paul M.
May 16, 2022
Great company for replacing lenses in Ray Bans
Great company. Excellent customer service. Duval exceeded my expectations.I highly recommend.
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Ted M.
May 14, 2022
Keba was a big help
Keba was a big help! Great customer service. I would definitely recommend.
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Neil
May 13, 2022
Alex helped me via Chat to make a…
Alex helped me via Chat to make a slight order adjustment after I'd shipped the glasses. Pleasant, quick and effective. Thanks.
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Chris D.
May 13, 2022
Keba is incredible
Keba is incredible! Best customer service ever!
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