TERRY
Rep was very nice
Rep was very nice! I was not aware that I was on a six month renewal. The rep explained and I canceled the renewal. I will call when I need lenses again.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
TERRY
Rep was very nice! I was not aware that I was on a six month renewal. The rep explained and I canceled the renewal. I will call when I need lenses again.
Laura C.
Sheena was incredibly helpful and courteous. She was quick in helping me solve my issue!
Eileen F.
Sheena Cornibert was friendly and very helpful she helped me get my order straightened out and the right contacts are on their way.
Pantry D.
Olivia was very helpful when there was a mixup with prescription transfer. Polite, friendly, efficient and also saved us money.
Eddy L.
Sheena was so kind and helpful! She was able to offer me expedited shipping on a delayed order so that my contacts would get to me in time before my trip coming up. Very happy with the service!
Nicholas M.
Claire was extremely helpful
A guy that needs L.
Claire helped me get the correct information entered for my order process which was fast and easy
John M.
Had to cancel an order because my prescription was old. Decided to try the chat function and to my surprise got a real person who not only helped me quickly but was friendly and personal about it. Kissel Henry provided exceptional service and interaction via the chat. I am shocked to be this impressed with a websites chat customer service function. Thank you Kissel, very nice job!