LensDirect.comReviews of lensdirect.com

Dasher was extremely helpful with answering my questions and concerns. I really appreciated the quick replies and the help every step of the way.

Well sheena es very professional i understand every word she explains to me i have the right help im very happy thank you

After using them a few times, they return my Tom Ford frames warped… beware. Company didn’t care.

Cannot Stop Auto-refill LensDirect has made it near impossible to turn off the auto refill on contact lenses. I unchecked the box when doing my first order to make sure I would not be charged again. Then in 6 months I was charge again and sent contacts I neither need nor wanted. After MANY phone calls with lens direct, I was able to get all of my money back after a 2 week period waiting for them to process my return. I was then assured by customer service that I was not going to receive them again. Another box of contacts showed up today along side another $250 charge…. I would discourage anyone from doing business with this company since they make you fight so hard for a full refund and fail to allow the user to unsubscribe. I will be canceling my credit card to ensure they cannot pull this same stunt again in 6 more months.

Claire provided exceptional service 👏 quick and to the point.

Dasher in customer service is awesome! Rectified a problem verrrrry swiftly!

Was unable to do what I needed online but were helpful in directing me to do what needed to be done to correct my order. (I just really hate talking on the phone so the live chat is my lifesaver)

Warren Lewis was very helpful when I called this morning. So far not impressed with the company. Sent RX 6 times before you got it, why send me a link to send a photo if it doesn't work? If your IT set it up that way, then they need to fix it.