LensDirect.comReviews of lensdirect.com

I have been a customer of Lensdirect for a couple of years now, back on 2021 I placed an order where there was a mistake and I have over paid around $120, I was told that I can use that money for another order so I left it there with no problem. This week I tried to place another order and they told me that they cannot fullfill it , so I asked for my balance back (of money that I had overpaid for a mistake in the order ) and they told me that they will not refund me and they do not use the balance for a new prescription with the frames I have, only if I buy the frames with them Today is 9/28/2022, they returned my money back after days of phone calls and pressure and telling them I will take the case to small claims court. Advice do not deal with customer service, because they are train not to pay.

Oneil was very helpful and gave me a prompt answer to my question about my order status.

Sheena was very helpful; promptly and adequately answered my questions and got me on my way.

effective, kind, and helpful!

Ordered lens replacement for 3 frames - 2 eye glasses & 1 prescription sunglasses. 1 regular & the sunglasses were fine - returned quickly & are great. The 2nd pair of glasses arrived with only 1 lens in them, so I had to send back. No apology, no concern from the CS. Got them back about a week later & now the prescription is off. Sat on hold with CS for over 25 mins & finally just gave up. I've disputed the charge instead. Will never use this company again. Much easier to just use local doctor.

Claire was very helpful and well informed. She guided me through ordering a 2nd pair of lenses. She is a great representative of LensDirect.

High quality lens replacement. Excellent value. Precision work. About 2 weeks from order to receipt of high index progressive lenses; added the FedEx delivery option. Metro NYC business lives up to the high standards New Yorkers expect. Nice work!

Kissel did an awesome job with my order. Great service.