Lisa R.
They have the best customer service and…
They have the best customer service and Bibi is always so helpful

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
Lisa R.
They have the best customer service and Bibi is always so helpful
David H.
Dion was great
Isaac
It was fast, helpful and easy to use thanks to the amazing support, Thank You Chelsea!!
R.W. BradIhateTrump Florida U.
Great customer! Sherine was extremely helpful correcting my order and making sure everything was as it should be. Very please with her help!
Karen S.
Demario was great to work with.
Response from LensDirect.comAug 12, 2026
Hello Karen! We’re so glad to hear that Demario was great to work with and made your experience a positive one. We’ll be sure to share your appreciation with him. Thank you for choosing us!
Laura C.
Sherine was great!
Response from LensDirect.comAug 12, 2026
Hello Laura! We’re so glad to hear that Sherine provided you with great service. We’ll be sure to share your kind words with her. We truly appreciate you taking the time to leave us a review!
Debra
Lexie answered the call promptly, was very friendly and had no issues with granting my request
Response from LensDirect.comAug 12, 2026
Hello Debra! We’re so glad to hear that Lexie answered promptly, was friendly, and was able to take care of your request with ease. We’ll be sure to share your appreciation with her. Thank you for choosing us!
dario
the best service with fantastic voice. omg i forgot her name!!! her name is LEXIE
Response from LensDirect.comAug 12, 2026
Hello Dario! We’re thrilled to hear that Lexie provided you with the best service and made such a great impression. We’ll be sure to share your kind words with her. We truly appreciate you taking the time to recognize her!