LensDirect.comReviews of lensdirect.com

I had placed my very first order with LensDirect earlier this week for a lens replacement on a pair of sunglasses, only to realize that the PD I uploaded was incorrect. Since this was included as part of my prescription, it was not directly editable in my profile. Bibi took care of this in no time flat and was able to give me additional updates on my order status as well. I now plan to do all of my future lens replacements with LensDirect!

Bibi was so pleasant. Hopefully will follow up with the shipment of my contacts which I need. Bibi has excellent customer service. Not happy with the company.

He was very nice & did what he could to help me out even made sure I got any discounts or promos available to me

Ordered replacement lenses for frames that I really like, couldn’t be happier, highly recommend!

Karielle was very helpful in checking in on my order and making sure it was correct and that my correct Rx was received and verified. Great job!

I am a brand new customer and placed two individual orders yesterday. I forgot to enter my savings code from when I signed up to open an account and so I called customer service today. Aaliyah Was not just polite and responsive, but she made it right immediately. I look forward to receiving my glasses and to purchase more from you because I have five more pairs that I need to upgrade.

Again, this company somehow manages to hire only wonderful customer service reps. Keisha emailed me an update today, along with attachments and instructions on what I needed to do next. The email addressed my questions but also offered comfort in knowing the status of my order (I have two so it's a bit confusing) and which order she was referring to in her response. I'm so impressed! Thank you, Keisha, so very much for your time, effort, and quick response. I am most grateful!!!

Was having trouble locating an order I placed last week. I sent in a copy of the order verification and the payment to have it checked on. Aaliyah received my correspondence, checked to see where the issue was (my error), and set up a account for me since I was using a visitor account so I could see the progress being made on my order. It was handled very quickly, and she was very pleasant & helpful! Thanks Aaliyah!