LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

11,626 approved reviews, newest moderated first

Maureen
Apr 19, 2023
I was having trouble ordering online
I was having trouble ordering online. I texted the company was given the number and called back today but in the meantime, I was able to place my order online. I spoke with Kayla on the phone today because I had a question on when my order was shipped and she was awesome! I wasn’t able to put in my discount code when I ordered online for some reason so she put it in for me today. Thank you Kayla for the great service!
Response from LensDirect.comJun 19, 2023
Hello Maureen, Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Kayla receives the recognition they deserve. Thank you again, Maureen, have a great day! Regards, LensDirect Customer Happiness
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Teri P.
Apr 18, 2023
Very Professional
Good afternoon, I called in needing some assistance completing my order, I spoke with Kayla, she was absolutely wonderful, and patient, I was cut off earlier by another representative she apologized for the inconvenience, she was very professional, and it was a pleasure to speak with her Thank You, and have a great day ...
Response from LensDirect.comJun 19, 2023
Dear Teri, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Regards, LensDirect Customer Happiness
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TG
Apr 18, 2023
Great customer service experience…
Great customer service experience regarding my Rx for lens replacement. Looking forward the receiving my new lenses.
Response from LensDirect.comJun 12, 2023
Hello TG, Thanks for your 5-star review! We sincerely appreciate your feedback. Regards, LensDirect Customer Happiness
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Andy C.
Apr 18, 2023
Horrible communication
Horrible communication. Several emails sent no replies. Several phone calls. No answers. No ETA after they broke my frames. After one month Tori was helpful and said my glasses shipped. It got so bad that i was tired of calling because i got no help
Response from LensDirect.comJun 1, 2023
Dear Andrew, We're sorry to hear that you had a negative experience with our customer support team. We strive to provide exceptional support to our customers, and it's disappointing to hear that we fell short in your case. We will review this issue with our team and take steps to improve our communication and support. Thank you for providing us with your feedback. If there is any way we can further assist you, please do not hesitate to reach out to us at 1-800-536-7111. We appreciate you! LensDirect Customer Happiness
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Evelyn P.
Apr 18, 2023
Excellent Company!!
This is the second time I order with this company and I must say the whole process from beginning to end was so easy!! Natasha was so helpful!! Thank you
Response from LensDirect.comJun 12, 2023
Hello Evelyn, Amazing feedback. Thank you so much for giving us 5 stars! Regards, LensDirect Customer Happiness
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Sarah P.
Apr 17, 2023
I was charged for an item I did not…
I was charged for an item I did not receive. Once I emailed the company and asked for a refund, I received a reply quickly from Bibi who refunded my amount and apologized for the mistake.
Response from LensDirect.comJun 12, 2023
Dear Sarah, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Regards, LensDirect Csutomer Happiness
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Bryan C.
Apr 17, 2023
Customer service is great
Customer service is great and just because the company website wasn’t giving me an update, Keisha offered me another 5% off my order! This is the first time I’m using Lenses Direct and so far I’ve been treated like a prince!
Response from LensDirect.comJun 12, 2023
Hi Bryan, It’s great to hear that you had a positive experience with LensDirect. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. Regards, LensDirect Customer Happiness
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Ricardo C.
Apr 15, 2023
Keisha was very helpful and efficient
Keisha was very helpful and efficient. She made completing my order easy.
Response from LensDirect.comJun 12, 2023
Hello Ricardo, Thanks for sharing your review with our community. It means a lot to us. Sincerely, LensDirect Customer Happiness
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