Sheldon R.
CONTACTS ORDER ON HOLD
1) Previously used credit card had expired, and saved information needed to be updated. 2) Proof that the delivered contacts were different than ordered needed to be verified. 3) Return shipping label was not attached to email as promised. 4) The original order number was not printed on the return shipping label. 5) Multiple telephone calls back and forth included lengthy hold times. 6) If the ordered contacts were not in stock, they should have been requested from the supplier much earlier in the above sequence. Bottom Line = Original Order 914018492 placed April 18, 2023 has not yet been delivered (April 29, 2023). Multiple steps should have been executed in parallel, not sequentially.
Response from LensDirect.comJun 6, 2023
Dear Sheldon, We're sorry to hear that you experienced a delay in receiving your order. We understand how frustrating this can be and we apologize for any inconvenience. I was able to locate your order details and noticed that the lens has shipped but was delivered since there seems to have been an issue with the carrier. Please be advised that a refund has been issued and should reflect on your account within 3-5 business days. We will investigate this further and take steps to ensure that this doesn't happen again. Please contact us directly at 1-800-536-711 so we can make arrangements. We're thankful for your feedback and will take the necessary steps to improve. Sincerely, LensDirect Customer Happiness