Robert L.
Great experience and fast shipping.
Great experience and fast shipping.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
Robert L.
Great experience and fast shipping.
Emily F.
Never got my order.
Response from LensDirect.comOct 21, 2026
Hello Emily! We’re truly sorry to hear that you haven’t received your order. We understand how frustrating this must be, and we sincerely apologize for the inconvenience. It appears that your package is being returned to us, and we’d appreciate the opportunity to make things right by arranging a reshipment to the correct address. Please reach out to our customer support team with your updated shipping details so we can assist you further. Thank you for your patience and understanding!
Brooke S.
Great prices, fast shipping, easy website to navigate!
Lea
Mario was super helpful and friendly. He helped me resolve my order issue quickly. Thanks!
Sf
Kadisha helped me today with my order of 4 sets of lenses. She was excellent and very patient and professional. Thank you Kadisha!
cusJimtomer
Francine went the extra mile to facilitate getting a new customer order for multiple glass replacement order.
David S.
I actually talked to a person (Kadisha) she was polite, professional and answered all my questions.
Raymond S.
Ordering was easy and prices are reasonable.