Owen
It was easy and Keron answered my…
It was easy and Keron answered my questions and put me at ease.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
Owen
It was easy and Keron answered my questions and put me at ease.
LARRY C.
Kadisha was very responsive to my request. Thanks so much!
Ron
I've purchased several lens replacements for many of my own frames over the past several years, great quality, fast turnaround, and excellent customer service, I highly recommend LensDirect!
CJ
The prices continue climb. I'm thinking of surgery so that I can stop the daily contacts
Response from LensDirect.comOct 21, 2026
Hello CJ! Thank you for sharing your concerns with us. We completely understand how frustrating it can be to see prices continue to rise, especially when it comes to something you rely on every day. We truly appreciate your loyalty and understand that you may be considering surgery as a more long-term solution. We’re sorry that the increasing costs have made things more difficult, and we value your feedback as we continue to look for ways to better serve our customers.
JulsVictory L.
Thank you Brady for your help! So far very good company and quality! Looking forward to getting my frames!
Huggy B.
Somehow, I was signed up for an auto-renewal without my knowledge. KISSEL was extremely helpful and accommodating while providing an extremely high level of customer service. KISSEL created a calm atmosphere/demeanor while correcting the error without incident. Best service I have received from any company in a very long time!!
Leah L.
My customer service agent Kissel was very helpful and friendly and resolved my concern very quickly.
Tim F.
Though the price is high it is for all contacts. So I can't fault them on that. It was quick and easy. Just enter your information and prescription and pay. And your contacts show up in just a few days.