Lilliam M.
Very friendly and knowledgeable.
Very friendly and knowledgeable.
Response from LensDirect.comOct 11, 2023
Hello Lilliam, Thank you for the 5-star review! We’re here to serve you anytime. Regard, LensDirect Customer Happiness

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
Lilliam M.
Very friendly and knowledgeable.
Response from LensDirect.comOct 11, 2023
Hello Lilliam, Thank you for the 5-star review! We’re here to serve you anytime. Regard, LensDirect Customer Happiness
Thomas S.
Nyah helped me correct my ordering mistakes quickly.
Response from LensDirect.comOct 5, 2023
Hello Thomas, Amazing feedback. Thank you so much for giving us 5 stars! Regards, LensDirect Customer Happiness
Michael B.
Natasha answered all my questions quickly and professionally. Much appreciated.
Response from LensDirect.comOct 5, 2023
Hello Michael, We’re so grateful that you took the time to leave us a 5-star review. Thank you! Regards, LensDirect Customer Happiness
Howard P.
Nyah did a great job today in helping me with my issue.
Response from LensDirect.comOct 11, 2023
Hello Howard, We spotted your 5-star review. Wow! Thank you so much for trusting us, and we can’t wait to help you again in the future. Regards, LensDirect Customer Happiness
marla R.
Nyah was extremely helpful and pleasant. Thank you!
Response from LensDirect.comOct 11, 2023
Hello Maria, We’re so happy to have you as a customer. You’re welcome to come again anytime. Regards, LensDirect Customer Happiness
Paul C.
My follow up questions were all promptly responded to. Giving four stars as my glasses are still in transit back to me…
Response from LensDirect.comOct 11, 2023
Hello Paul, Thank you for the review! Your feedback is much appreciated and helps our team improve. Best, LensDirect Customer Happiness
Kirk Barr Y.
Kurshel did a great job and was extremely helpful! Felt confident she would get the matter resolved and appreciate all her help. Kirk
Response from LensDirect.comSep 27, 2023
Hi Kirk! Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Regards, LensDirect Customer Happiness
Jennifer S.
Sharisse was prompt with her response and resolution was reached immediately. Jennifer Schmidt
Response from LensDirect.comSep 27, 2023
Hello Jennifer, Thank you so much for giving us 5 stars. You made our day! Regards, LensDirect Customer Happiness