LensDirect.comReviews of lensdirect.com

My glasses were perfect

Had many questions and called two days in a row. Warren was really helpful and made some changes to my order. This is my first order but will certainly use Lensdirect again.. based off my experience so far. Thanks!

Professionalism and timely response.

Karielle, helped me with a last minute mistake i made when submitting my order. Thank you. So much

Warren was professional, helpful and kind. He checked and verified that my prescription was received.

Warren was very helpful and professional. Was able to respond to my issue and provided good information.

Sent in lenses and after 6 weeks still waiting. Paid over $200 and they have been stuck in QA for weeks. They say a turn around once received but they hold the lenses and don't log them received for a week despite tracking showing the real date. Then they give excuses after excuses. When things go wrong they don't care. They talk of legendary service, I have yet to see that. ****Update*** The Saga continues. In the end I had to email their senior management. Someone got back to me to confirm that they had lost my glasses in their lab somewhere. To add insult to injury they then offer a replacement frame, but as the frame is not made anymore I have to choose an alternative. Lets not forget, most people use Lens replacement service because they want to save money and/or want to keep their frames. In the end I had to ask for a refund which was eventually given and then I am still inconvenienced by eventually having a pair of glasses I never wanted without any offer of any appropriate compensation. 8 weeks on I am still waiting for these glasses. They had one job to do and they failed spectacularly. Terrible company that does not care about customer service or satisfaction.

Karielle quickly figured it out and answered my question.