Rosie
Broken glasses keep being told different dates
Ok my glasses were submitted to have lenses replaced in the lab the frames were broken. The problem is I’m being told they’ll be mailed next week this has been going on since September 21. I trusted this company with my glasses and so far I don’t have them back yet it’s been over a month.
Response from LensDirect.comNov 22, 2023
Dear Rosie, We made a mistake. We are sorry for the way things transpired and value your candid input regarding the Lens Replacement order. After reviewing, I saw that one of our in-house frames was used to process, finish, and deliver a fresh order to you. In addition, I saw that your account has been credited with a refund. As an extra bonus, we are in the process of buying the original frames you purchased so that LensDirect may fulfill another order for you for a replacement lens. Though we're disappointed by your experience, we appreciate your input so we can make improvements to ensure that there is never another one of these protracted delays. Regards, LensDirect Customer Happiness