Bill S.
Karielle handled my change in my order…
Karielle handled my change in my order and was very helpful and did it in a timely manner

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
Bill S.
Karielle handled my change in my order and was very helpful and did it in a timely manner
Jim M.
Kerielle was a great help. We appreciate her promptness and courtesy.
Response from LensDirect.comJan 25, 2024
Hello Jim, Thank you so much for giving us 5 stars. You made our day! Regards, Natasha B, LensDirect Customer Happiness
David A.
Easy to complete and friendly knowledgeable service! Thank you Nyah!
Response from LensDirect.comJan 25, 2024
Hi David, Amazing feedback. Thank you so much for giving us 5 stars! Regards, Natasha B, LensDirect Customer Happiness
ES
KEISHA helped me make sure I understood what was going on with my order when it was delayed, helped to expedite shipping and worked with me patiently while I dug for files! Thanks Keisha.
Response from LensDirect.comJan 25, 2024
Hello ES, Thank you for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future! Sincerely, Natasha B, LensDirect Customer Happiness
diane K.
Natasha was very helpful and wanted to make sure I received the best customer service available. After our initial call, she reached out to her support team and called me back to extend even greater customer support!
Response from LensDirect.comJan 25, 2024
Dear Diane, Thank you for your gracious words! We’re delighted to hear you enjoyed Natasha's service. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to serving you again soon! Warm regards, Natasha B, LensDirect Customer Happiness
Tara S.
Nyah was super courteous, helpful and professional.
Response from LensDirect.comJan 25, 2024
Hello Tara, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Regards, Natasha B, LensDirect Customer Happiness
customer
Straight forward and direct. Nyah was extremely helpful.
Response from LensDirect.comJan 25, 2024
hello Customer Thank you for the 5-star review! We’re here to serve you anytime. Regards, Natasha B, LensDirect Customer Happiness
Cole
Nyah was fantastic. Helpful and polite
Response from LensDirect.comJan 25, 2024
Hi Cole, We’re so grateful that you took the time to leave us a 5-star review. Thank you! Regards, Natasha B, LensDirect Customer Happiness