David W.
Nyah was very nice and helpful
Nyah was very nice and helpful
Response from LensDirect.comJan 25, 2024
Hello David, Thank you for the 5-star review! We’re here to serve you anytime. Regards, Natasha B, LensDirect Customer Happiness

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
David W.
Nyah was very nice and helpful
Response from LensDirect.comJan 25, 2024
Hello David, Thank you for the 5-star review! We’re here to serve you anytime. Regards, Natasha B, LensDirect Customer Happiness
Sarah D.
Kayla was amazing and super helpful! Her responses were quick and thorough!
Response from LensDirect.comJan 25, 2024
Hello Sarah, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Regards, Natasha B. LensDirect Customer Happiness
Channey C.
Nyah was great!
Response from LensDirect.comJan 26, 2024
Hello Channey, Amazing feedback. Thank you so much for giving us 5 stars! Regards, Natasha B, LensDirect Customer Happiness
Carmen
Kayla addressed my concern with my auto refill and having a new prescription. My experience was quick, easy, and resolved in a matter of minutes!
Response from LensDirect.comJan 25, 2024
Thanks, Carmen! It makes our day to hear that we were able to provide you 5-star service. We’ll make sure the entire team at LensDirect receives your feedback – they’ll be thrilled to hear your kind words Regards, LensDirec Customer Happiness
Angela K.
Karielle and Nyah both helped me with my needs. They answered my question and explained the process. Very happy with the service.
Response from LensDirect.comJan 26, 2024
Dear Angela, I am glad to hear that you received excellent service from our team. I will ensure that your feedback reaches them, and I am sure it will make their day. Best regards, Natasha B, LensDirect Customer Happiness
RM
Very helpful and quick to respond.
Response from LensDirect.comJan 25, 2024
Hello RM, Amazing feedback. Thank you so much for giving us 5 stars! Best, Natasha B. LensDirect Customer Happiness
Brad H.
The website was easy to use, walking you through each step, providing guidance as needed. I needed to clarify a couple points so I contacted Customer Service, and Nyah was extremely helpful and knowledgeable in addressing my concerns. I’m shipping my frames out tomorrow and look forward to getting them back with much needed, new lenses!
Response from LensDirect.comJan 25, 2024
Hi Brad, Your comments have been shared with our entire team at LensDirect. When we hear from happy customers like you, we spread the positivity around! Hope to serve you again soon. Regards, Natasha B, LensDirect Customer Happiness
Brooklyn
Nyah was great! Very quick to respond and excellent outcome. I was very happy.
Response from LensDirect.comFeb 2, 2024
Hi Brooklyn, Thank you for being our customer and leaving us a wonderful 5-star review. Best, Natasha B, LensDirect Customer Happiness