April M.
Great customer service
Kwasi was fast, friendly and professional. Amazing customer service. Great job Kwasi!

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
April M.
Kwasi was fast, friendly and professional. Amazing customer service. Great job Kwasi!
Cheryl R.
Lexie was very professional and helpful
Kristin F.
KWASI was so helpful with my account and patient staying with me on the phone for quite a while . I’m so pleased with the customer service he provided . I would defiantly recommend LemsDirect to all my friends and family
Heather
Francie got right back to me on what I needed to get my order on its way and was very helpful.
Adrian
I had to contact Customer Service to cancel a pending order for contact lenses. Chela, was the Agent who assisted me with canceling and setting me up for a full refund!
Wayne L.
Francine was helpful and responsive and helped to solve my issue quickly over chat. Love the customer service here!
Eric F.
Haven made returning my order flawless, I will be ordering from LensDirect again.
Elizabeth G.
Chelsea was helpful and efficient. I greatly appreciate the outstanding customer service!