Anthony B.
Bibi!!!!
Bibi was very helpful! She helped me with problem ! I love this company!

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
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Excellent

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11,626 approved reviews, newest moderated first
Anthony B.
Bibi was very helpful! She helped me with problem ! I love this company!
Heather
Bibi from customer service text was very fast in responding and helping me with my request. Awesome customer service experience!
Peter B.
Text help from Bibi was tremendous Answered all my questions and solved my problem
Yalanda R.
The service was amazing. I had lens replaced in 2 eyeglasses with speedy service!!!! Alex was so professional and efficient with numerous updates letting me know when the glasses were received, serviced, and shipped. I didn’t have to wonder if they were received, status of lens replacement, or when I would get them!! Unbelievable service and communication with all the staff!!!! The lens in my glasses were perfect!!! Thanks again for the amazing service and communication!!!!!
Julie B.
Bibi was very courteous and helpful.
John
Bibi was fantastic and answered all my questions
Dina W.
Great service by Nyah and a very friendly representative!
Anna
Nyah was so very helpful in helping me track my order, and was extremely polite and professional. Thank you so much! - Anna C