Deb
Bibi was awesome
Bibi was awesome
Response from LensDirect.comMay 2, 2024
Hello Deb, Thank you for the 5-star review! We're delighted to hear about your positive customer service experience. Best regards, Nyah R. LensDirect Customer Happiness

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
Deb
Bibi was awesome
Response from LensDirect.comMay 2, 2024
Hello Deb, Thank you for the 5-star review! We're delighted to hear about your positive customer service experience. Best regards, Nyah R. LensDirect Customer Happiness
Greg
Kayla was very helpful and patient .
Response from LensDirect.comMay 2, 2024
Hello Greg, Thank you for your 5-star review! We're pleased to hear that you found our service helpful. Best regards, Nyah R. LensDirect Customer Happiness
Jan G.
Sharrisa was courteous and professional.
phillip K.
It was fast, professional and very instructive of how to complete my order by Kurshel, and because of this, I will recommend to others. I will soon go back to the lensdirect website for another order. Thank you. Phillip
Response from LensDirect.comMay 2, 2024
Hello Phillip, Thank you for the glowing 5-star review! We're thrilled to learn about your positive experience with our customer service. At LensDirect, we strive to meet our customers' needs and exceed their expectations. Your kind words and support mean the world to us! Best regards, Nyah R. LensDirect.com
Marci R.
My Rep, Keisha Louise, made my customer experience a positive one. She handled the process professionally, timely, and with excellent process skills. She completed my request and told me the next steps of the process. I appreciate her engagement.
Tracye B.
Kissel was great, she was patient, spoke clearly and answered questions with a cheerful attitude. She was also protective of my privacy; I appreciated the fact that she did not repeat my credit card number since customers do not know who else could be listening in the room with her.
Response from LensDirect.comMay 2, 2024
Hello Tracye, Thank you for the glowing 5-star review! We're thrilled to learn about your positive experience with our customer service. At LensDirect, we strive to meet our customers' needs and exceed their expectations. Your kind words and support mean the world to us! Best regards, Nyah R. LensDirect.com
Patricia S.
Each step was easy to do. When I had questions, they were answered quickly via text!! I am so happy with my glasses! They were pricy, but, worth it!!
Crystal
Kayla was very polite, helpful and updated my account quickly. Great job! Thank you
Response from LensDirect.comMay 2, 2024
Hello Crystal, Thank you for the 5-star review! We're happy to hear about your friendly and quick experience. We truly appreciate your feedback! Best regards, Nyah R. LensDirect Customer Happiness