Jason E.
Contact lens info and financial question
I called and talked to a very nice person by the name of Bibi. She was very helpful and answered all my questions. Bibi was knowledgeable and great to work with.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
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Excellent

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Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
Jason E.
I called and talked to a very nice person by the name of Bibi. She was very helpful and answered all my questions. Bibi was knowledgeable and great to work with.
Anthony D.
Appreciate Daisy…what a compliment to your company!
Response from LensDirect.comMay 2, 2024
Hello Anthony, Thank you for the 5-star review! We're glad to hear about your positive experience with our service. Best regards, Nyah R. LensDirect Customer Happiness
Sameeha A.
Kurshel helped me today! And I was able to place my order successfully. Thank you Lens Direct for providing great customer service. I really appreciate the smooth check out process.
Yvette L.
Bibi was very nice and welcoming! She assisted with the issue I was trying to resolve with no hesitation and conducted the phone call with kindness. I appreciated her help
Jonathan L.
The experience with Karielle was excellent!
Response from LensDirect.comMay 2, 2024
Hello Jonathan, Thank you for the 5-star review! We're delighted to hear about your positive customer service experience. Best regards, Nyah R. LensDirect Customer Happiness
Amelia
The ordering process is very simple. I unfortunately made a mistake on my order and quickly received a text from Karielle. She corrected my mistake on the order quickly and efficiently. I greatly appreciate the extra quick help and now my order will not incur delays because of my mistake. Thank you!
Mark K.
Sharissa helped me make a change to my order and was extremely helpful and pleasant.
Response from LensDirect.comMay 2, 2024
Hello mARK, Thank you for your 5-star review! We're pleased to hear that you found our service helpful. Best regards, Nyah R. LensDirect Customer Happiness
Monty
Sharissa’s patience, knowledge, and professionalism made all the difference in resolving my call to confirm an order that needed additional information. Fantastic costumer service plays an integral part in retaining and bringing in potential clients…mission accomplished, thank you Sharissa and LensDirect!