Librada “Lea” P.
Wrong prescription
She told me my prescription was outdated I needed a new one and my order wouldn’t be filled until I got a new one. Today contacts shipped and charged to my card. It wasn’t a correct prescription I told her it wasn’t entered correctly and she assured me the order was cancelled.
Response from LensDirect.comSep 9, 2026
Hello Librada! We’re very sorry for the confusion and frustration this situation caused. We understand how concerning it is to be charged and have contacts shipped when you were previously told the order was cancelled and that an updated prescription was needed. We sincerely apologize for the error and miscommunication. We appreciate you bringing this to our attention and are glad we had the opportunity to address the issue. We understand how important it is to have your prescription entered correctly and your order handled as expected, and we’re committed to doing better.