Su
Abigail was really helpful
My lenses was delayed, but Abigail was very helpful!

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
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Excellent

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Excellent
11,626 approved reviews, newest moderated first
Su
My lenses was delayed, but Abigail was very helpful!
Steven L.
Kayla was helpful with everything I needed.
Brandy J.
KISSEL was who I spoke with. They were very helpful, quick response time and solved my problem fast.
SW
Quick response when calling & made fixing my order very fast and easy!
TAMARA L.
Lens Direct is an honest company and will do anything to satisfy their customers. I had damaged contacts arrive and they resent a whole new order. Thank you for making customer satisfaction a priority ! Also, thanks to Bibi for your help.
Shea M.
Well the company basically lied about the delivery time. I never would have purchased contacts from you if I knew they would take 12 days. They said 5 days did not include the days they needed to get the contacts.
Response from LensDirect.comNov 8, 2024
I apologize for the unusually long time it took for you to receive your lenses. One of our customer happiness team will be reaching out to you shortly.
Kate W.
I needed to give my PD number information and KAYLA was very helpful as well as prompt and professional. She is an asset to your company Kate Walsh
Nita
Nyah was very helpful and resolved my problem promptly.