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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

11,626 approved reviews, newest moderated first

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A L.
Nov 25, 2024
Great customer service
Great customer service. I spoke with Nyah who was courteous, professional and friendly. She resolved my concern about my order immediately.
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Nicole
Nov 25, 2024
Bibi was super helpful got my order all…
Bibi was super helpful got my order all straighten out and helped a little extra during the holidays. Can’t ask for more! :]
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Hayley B.
Nov 25, 2024
I wouldn't order again!
I am sorry to say that Lens Direct has not resolved an issue I had with receiving the wrong prescription contact lenses. It has been weeks and it is still not been resolved. They said they would send an email and I got nothing. They will not respond to any messages that I have sent. I talked to one person who said I would receive new lenses but I never received them. Over $200 wasted! I will definitely go back to 1800CONTACTS. The same thing happened to me with them and I had replacement lenses the next day.
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Lorayn O.
Nov 23, 2024
Thank you Kayla
I needed to cancel an order and Kayla was fast, kind, and efficient.
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Joe P.
Nov 23, 2024
Great glasses at a wonderful price with…
Great glasses at a wonderful price with quick delivery
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Customer
Nov 23, 2024
Kayla walked me through my order
Kayla walked me through my order. I was having trouble using the website and Kayla took my order over the phone bieng patient and courteous.
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Esam S.
Nov 23, 2024
Decent custoemr service experience
The communication method was simple and there seemed to be a genuine desire to help. The representative who was helping me, Kissel, asked specific questions and responded with follow-ups directly and in good time. Appreciate it.
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Warren S.
Nov 23, 2024
Abigail was very helpful and attentive
Abigail was very helpful and attentive
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