LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

11,626 approved reviews, newest moderated first

Sarah Elizabeth M.
Sep 18, 2026
Reliable Service
I am very appreciative that you sent me my contact lens but I paid to have my contacts sent to my condo before I left for California. I received my contacts the day after I left for California and I had to go tell USPS to go get the contacts from the door. HOWEVER, I am greatful that I got the contacts and that your business is reliable.
Response from LensDirect.comSep 24, 2026
Hello Sarah! We sincerely apologize that your contacts arrived later than expected and for the inconvenience this caused. We’re grateful you received them and appreciate your kind words about our reliability. We hope to serve you even better next time!
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Enid
Sep 18, 2026
Ease of ordering and fast delivery at a…
Ease of ordering and fast delivery at a reasonable price.
Response from LensDirect.comOct 9, 2026
Hello Enid! We’re glad you enjoyed our easy ordering process, fast delivery, and affordable pricing. At LensDirect, we strive to make updating your lenses simple, convenient, and budget-friendly. We truly appreciate your support and look forward to serving you again!
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Mary Elizabeth C.
Sep 18, 2026
Best place for online ordering
Best place for online ordering. Quick, easy, accurate. On my 3rd pair of glasses and order contacts too. Great cases and packaging. Very reasonably priced, too! Fast preparation and shipping. Can’t speak to customer service because I have never had to call them!
Response from LensDirect.comOct 9, 2026
Hello Mary! We’re delighted to have you as a loyal LensDirect customer and thrilled that your experience with our glasses and contact lenses has been consistently smooth and enjoyable. Providing quality products at great prices with fast, reliable service is what we strive for. We truly appreciate your trust in LensDirect and look forward to serving you for many more orders to come!
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Gaetano S.
Sep 18, 2026
Dion gave great service
Dion gave great service
Response from LensDirect.comOct 9, 2026
Hello Gaetano! We’re glad to hear that Dion provided you with great service. We’ll be sure to share your appreciation with him! Thank you for choosing LensDirect. We truly appreciate your support and look forward to assisting you again!
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Sarah
Sep 18, 2026
Zero stars
Zero stars. I still haven’t received my contacts. I’m about to run out. Tracking shows my contacts were in my city for six days and have now been shipped to another city. Trustpilot has asked me to edit my review. While LensDirect has promised to send additional contacts at no charge, the tracking has not posted yet and I am still without contacts. My issue has not been resolved.
Response from LensDirect.comSep 22, 2026
Hello Sarah! We’re truly sorry for the delay and understand how frustrating this must have been, especially with your contacts running low. We apologize for the inconvenience and are glad we were able to assist in resolving the issue. Thank you for your patience and understanding.
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michael S.
Sep 18, 2026
Ease Of Use
Ease Of Use , Arrived Quickly , No Problems in Ordering Lenses
Response from LensDirect.comOct 9, 2026
Hello Michael! We’re happy to hear that you found our ordering process easy, your lenses arrived quickly, and everything went smoothly. At LensDirect, we strive to make replacing your lenses as simple and hassle-free as possible. We appreciate your support and look forward to serving you again!
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Cameron R.
Sep 17, 2026
Fantastic customer service
Fantastic customer service
Response from LensDirect.comOct 9, 2026
Hello Cameron! We’re thrilled to hear you had a fantastic customer service experience with LensDirect. Providing friendly, helpful, and reliable support is always our goal. We truly appreciate your support and look forward to assisting you again!
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Jeff
Sep 17, 2026
Simple, good experience
Simple, easy, accurate, pretty quick
Response from LensDirect.comOct 9, 2026
Hello Jeff! We’re glad you found the process simple, easy, accurate, and quick. At LensDirect, we strive to make ordering your lenses as smooth and hassle-free as possible. We appreciate you choosing LensDirect and look forward to serving you again!
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