LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

11,626 approved reviews, newest moderated first

Nicholas
Jun 14, 2025
DO NOT RECOMMEND
Sent in my used pair of glasses to get new lenses, they said the frames had stress marks and refused to do the work. I bought a new pair of the same brand / model sent it in, they said it had a crack and refused to do the work. Wasted money and wasted trips to the UPS store.
Response from LensDirect.comJun 20, 2025
Hello Nicholas! Thank you for sharing your experience, and we’re truly sorry for the inconvenience and frustration you went through. We understand how disappointing it must have been to send in your glasses not once, but twice, only to have both pairs rejected. You took the time, spent the money, and made multiple trips, and we regret that it ended in such a frustrating way. That’s not the kind of experience we ever want for our customers. Please know that your feedback is being heard, and we’re genuinely sorry for the trouble this has caused you.
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Ruben A.
Jun 13, 2025
Very easy to get the results I…
Very easy to get the results I wanted,Aden was very attentive and helpful with the order request. I would recommend LensDirect to my friends and family Mahalo.
Response from LensDirect.comJun 20, 2025
Hello Ruben! Thank you for the wonderful feedback! We're so happy to hear that you had a smooth experience and that Aden was attentive and helpful with your order request. At LensDirect.com, we always strive to make the process easy and stress-free for our customers. We truly appreciate your recommendation—and the mahalo! Looking forward to helping you and your friends and family in the future!
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Alvina H.
Jun 13, 2025
Helpful customer service
Bibi was very helpful and courteous. She handled my issue and even gave me a discount on my lenses.
Response from LensDirect.comJun 20, 2025
Hello Alvina! Thank you so much for your kind feedback! We're delighted to hear that Bibi was helpful, courteous, and took great care of your issue. It’s always wonderful to know when a team member goes the extra mile—and we're glad she could offer you a discount as well! At LensDirect.com, we’re committed to making every customer experience a great one. We appreciate your support and hope to assist you again soon!
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Joseph H.
Jun 13, 2025
My prescription called for 62 PD in the…
My prescription called for 62 PD in the left eye and 65 PD in the right eye. They got the right lens correct, but the left lens was incorrect. I called 5 times to return the glasses so they could correct the left lens to 62PD. They were very reluctant to help. I had to take my glasses they sent me to an eye doctor to verify they did in fact make the left lens incorrect. Finally after a half dozen phone calls they agreed to correct the issue. Not sure why it took all that to correct what they did wrong. I will not use this company anymore moving forward.
Response from LensDirect.comJun 17, 2025
Hello Joseph! We’re truly sorry to hear about your experience and the trouble you went through to get your glasses corrected. We completely understand your frustration with the repeated phone calls and the need to have a third party verify the issue. That should never have been necessary, and we sincerely apologize for the inconvenience and lack of responsiveness you encountered. Your feedback is incredibly valuable, and while we’re disappointed to lose your trust, we truly appreciate you sharing your experience so we can improve. If there’s anything more we can do to make this right, please feel free to reach out directly.
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Charles D.
Jun 13, 2025
Nyah very helpful
Nyah very helpful
Response from LensDirect.comJun 20, 2025
Hello Charles! Thank you for the kind words! We're so glad to hear that Nyah was great and made your experience a positive one. At LensDirect.com, we’re proud to have team members like Nyah who go the extra mile for our customers.
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joe H.
Jun 13, 2025
Nyah was very professional and helpful
Nyah was very professional and helpful. She clearly explained the information I needed to supply and let me know as soon as it was received. Excellent employee!
Response from LensDirect.comJun 20, 2025
Hello Joe! Thank you so much for your thoughtful feedback! We're thrilled to hear that Nyah was professional, helpful, and clear in her communication. At LensDirect.com, we strive to make every customer interaction seamless, and it’s wonderful to know Nyah delivered just that.
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Johnny N.
Jun 13, 2025
Sharissa was very helpful!
Sharissa was very helpful!
Response from LensDirect.comJun 20, 2025
Hello Johnny! Thank you for the kind words! We're so glad to hear that Sharissa was helpful during your experience. At LensDirect.com, we’re committed to providing top-notch service, and it’s always great to hear when our team members make a positive impact.
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Rich D.
Jun 12, 2025
Excellent customer service
I placed my order but realized I chose the wrong shipping method. So I contacted LensDirect and Sade was extremely helpful and fixed my error. She was pleasant throughout the process and followed up to ensure I was happy. Thank you so much Sade!! You rock!
Response from LensDirect.comJun 20, 2025
Hello Rich! Thank you so much for sharing your experience! We're thrilled to hear that Sade was able to help you quickly and kindly resolve the shipping issue with your order. At LensDirect.com, we’re proud to have team members like Sade who truly care about our customers and go the extra mile to ensure satisfaction.
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