LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

11,626 approved reviews, newest moderated first

derrick B.
Jun 16, 2025
The technology of it
It's pretty easy to deal with, I myself am not really good with the technology, but Andrew help me alone the way. That I do appreciate, thank you very much.
Response from LensDirect.comJun 20, 2025
Hello Derrick! Thank you for your kind words! We're so glad Andrew was able to guide you through the process and make things easier. At LensDirect.com, we’re always happy to help—especially when technology feels a bit tricky. We truly appreciate your feedback and look forward to assisting you again!
Report
GEORGE T.
Jun 16, 2025
I needed assistance executing an online order.
I needed assistance executing an online order for new lenses and Sade (the company representative) handled my request promptly and efficiently. It only took very few minutes to resolve my issue. Great service!
Response from LensDirect.comJun 20, 2025
Hello George! Thank you for sharing your experience! We're glad Sade handled your order quickly and efficiently. At LensDirect.com, providing great service is our priority, and it’s wonderful to know we met your expectations. We appreciate your feedback and look forward to assisting you again!
Report
Mark V.
Jun 16, 2025
Excellent customer service from Nyah
I spoke with Nyah who was very helpful, polite, and professional. She was able to efficiently take care of my issue while being patient as I dealt with reception issues. It is clear that she is also an effective multi-tasker as she was able to carry on a conversation while typing about a separate matter. I have worked in customer service and her friendly and helpful nature definitely shine in a field that can be challenging to say the least. She is an excellent representative.
Response from LensDirect.comJun 20, 2025
Hello Mark! Thank you for your wonderful feedback! We’re glad Nyah was helpful, polite, and professional, and that her friendly nature stood out. At LensDirect.com, we’re proud to have team members like her who provide excellent service.
Report
Dont use C.
Jun 16, 2025
Sahrisa was a great
Sahrisa was a great! very professional and helpful/ I would not have ordered with out her.
Response from LensDirect.comJun 20, 2025
Hello! Thank you for your kind words! We're delighted to hear that Sharissa was professional and helpful, and that she made your ordering experience possible. At LensDirect.com, we’re proud to have team members who go above and beyond for our customers.
Report
Jd
Jun 16, 2025
Great support
I got really fast, no-nonsense help from Mario. I'll be ordering again.
Response from LensDirect.comJun 20, 2025
Hello JD! Thanks for the awesome feedback! We're glad Mario was able to help quickly and efficiently. That’s exactly the kind of service we aim for at LensDirect.com.
Report
Scott P.
Jun 16, 2025
Easy process
Easy process. Quick communication for measurements as well as discount. Andrew was my contact with your company. Many thanks.
Response from LensDirect.comJun 20, 2025
Hello Scott! Thank you for your great feedback! We're happy to hear the process was easy and that Andrew provided quick communication regarding your measurements and discount. At LensDirect.com, we strive to make every step smooth and helpful for our customers.
Report
J.
Jun 16, 2025
Andrew was very courteous and helpful
Andrew was very courteous and helpful. He answered my questions as to custom lenses promptly knew the answers to the questions I had.
Response from LensDirect.comJun 20, 2025
Hello J.! Thank you for your thoughtful feedback! We're glad to hear that Andrew was courteous, helpful, and knowledgeable in answering your questions about custom lenses. At LensDirect.com, we take pride in providing expert support and timely assistance.
Report
Dri
Jun 16, 2025
Quick, efficient and friendly. Thanks Sharissa!
Sharissa was incredibly quick, efficient, and friendly. Great customer service - thank you!
Response from LensDirect.comJun 20, 2025
Hello Dri! Thank you so much for your kind words! We're thrilled to hear that Sharissa provided quick, efficient, and friendly service. At LensDirect.com, delivering great customer service is our top priority, and it’s wonderful to know we hit the mark.
Report