LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

11,626 approved reviews, newest moderated first

Jim and M.
Aug 5, 2025
Quick and hopefully reliable experience…
Quick and hopefully reliable experience just ordered new glasses so we will see how fast they arrive. Andrew was very helpful and answered every question.
Response from LensDirect.comAug 12, 2025
Hello Jim! We're glad Andrew was helpful and answered all your questions. At LensDirect.com, we strive to make your experience quick and reliable, and we look forward to delivering your new glasses soon. Please don’t hesitate to reach out if you need anything else!
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Jacqueline G.
Aug 5, 2025
He was very helpful and kind
He was very helpful and kind
Response from LensDirect.comAug 12, 2025
Hello Jacqueline! Thank you for your kind words! We’re happy to hear our team member was helpful and kind. At LensDirect.com, we’re here to support you anytime. Looking forward to assisting you again!
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Matt
Aug 5, 2025
Karielle did a great job following up…
Karielle did a great job following up and making sure my order was handled properly. The software is really easy to use as well. A great experience for a consumer. Good information all along the way to help with the decision making process.
Response from LensDirect.comAug 12, 2025
Hello Matt! Thank you for your wonderful feedback! We're glad to hear Karielle provided excellent follow-up to ensure your order was handled properly. It’s great that you found our software easy to use and the information helpful throughout your decision-making process. At LensDirect.com, we’re committed to making every step smooth and enjoyable. We look forward to serving you again!
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Lance M.
Aug 5, 2025
Lens Direct experience
Using the website and the fast professional assistance with customer service (Bibi Kahn) is absolutely outstanding making the process smooth and easy.
Response from LensDirect.comAug 12, 2025
Hello Lance! Thank you for your wonderful feedback! We’re delighted to hear that using our website and receiving fast, professional assistance from Bibi Kahn made the process smooth and easy. At LensDirect.com, we’re committed to providing an excellent experience every step of the way. We look forward to serving you again soon!
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Maleah H.
Aug 5, 2025
Kwasi was SUPER helpful!!
Kwasi was SUPER helpful!!
Response from LensDirect.comAug 12, 2025
Hello Maleah! We’re thrilled to hear Kwasi was super helpful. At LensDirect.com, we’re here to make your experience great every time. Looking forward to helping you again!
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Jason
Aug 5, 2025
Bibi was great
Bibi was great, friendly, pleasant, and very helpful!
Response from LensDirect.comAug 12, 2025
Hello Jason! Thank you for your kind words! We’re so happy to hear that Bibi was friendly, pleasant, and very helpful. At LensDirect.com, we’re proud to have team members like her. We look forward to assisting you again soon!
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Derrick H.
Aug 5, 2025
Jade was very helpful
Jade was very helpful. I was disappointed about the lack of transparency with the handling charge but we sorted it out.
Response from LensDirect.comAug 12, 2025
Hello Derrick! Thank you for your honest feedback. We're glad Jade was able to assist you and help clarify the handling charge. At LensDirect.com, we aim to be as transparent as possible and appreciate you bringing this to our attention. We’re happy we could resolve the issue and look forward to providing you with an even better experience next time!
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lr
Aug 5, 2025
Customer service agent Great customer Support very polite…
Customer service agent was very polite and fixed the issue I had ASAP.
Response from LensDirect.comAug 12, 2025
Hello LR! Thank you for your feedback! We're glad our customer service agent was polite and resolved your issue quickly. At LensDirect.com, we’re committed to providing fast and courteous support. We look forward to assisting you again!
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