LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

11,626 approved reviews, newest moderated first

B S.
Aug 7, 2025
They ruined my frames
UPDATE: They sent me a label to mail back my glasses to try and fix them. I'll update again when I get them back. They ruined my frames. They stretched and bent the frames so much that they can not even be worn.
Response from LensDirect.comAug 12, 2025
Hello B! We’re truly heartbroken to hear what happened to your frames. We understand how personal and important your glasses are — not just as a necessity, but as something you rely on every day. To have them returned stretched, bent, and unwearable is completely unacceptable, and we are so sorry for the frustration, inconvenience, and disappointment this has caused you. You trusted us with something valuable, and we let you down. Please know how deeply we regret this experience, and how seriously we take situations like this!
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Rick P.
Aug 7, 2025
The experience was very good from start…GOOD JOB!
The experience was very good from start to finish. Vania did an excellent job resolving all of the issues. She's a great listener.
Response from LensDirect.comAug 12, 2025
Hello Rick! We’re so glad to hear everything went smoothly from start to finish and that Vania provided excellent support. Her attentive and thoughtful approach makes all the difference. We’re grateful you chose LensDirect.com and look forward to helping you again in the future!
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Zippity
Aug 7, 2025
Excited
Makayla was a big help and I can't wait to get my new/old glasses back!!!! So excited to find LensDirect!
Response from LensDirect.comAug 12, 2025
Hello Zippity! We're so glad Makayla was able to help and that you're excited to get your new/old glasses back! We're thrilled you found LensDirect.com and can’t wait to serve you again soon. Enjoy those refreshed frames!
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Kathy-ann R.
Aug 7, 2025
Great customer service from Aden
Great customer service from Aden. Dealt with issue and I got a speedy resolution!
Response from LensDirect.comAug 12, 2025
Hello Kathy-ann! We're glad Aden was able to resolve your issue quickly and provide excellent customer service. At LensDirect.com, we’re always here to help. Looking forward to assisting you again!
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Sunshine
Aug 7, 2025
Very helpful and understanding
KISSEL was very helpful and understanding. Received confirmation of changes to my order within a few minutes of our conversation.
Response from LensDirect.comAug 12, 2025
Hello Sunshine! We're so glad Kissel was helpful and understanding, and that your order was updated promptly. At LensDirect.com, we’re committed to making the process smooth and efficient. We appreciate your support and look forward to serving you again!
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Jay J.
Aug 7, 2025
Chelsea went above and beyond
Chelsea went above and beyond! She was super helpful, thank you so much!
Response from LensDirect.comAug 12, 2025
Hello Jay Jay! Thank you so much for your kind words! We're thrilled to hear that Chelsea went above and beyond to help you. At LensDirect.com, we’re proud to have team members like her who truly care about our customers. We appreciate your support and look forward to assisting you again!
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Alex R.
Aug 7, 2025
Service was exceptional
Service was exceptional, timely and efficient. Bibi was a pleasure to work with and was able to help me in no time.
Response from LensDirect.comAug 12, 2025
Hello Alex! We're so glad to hear that you received exceptional, timely, and efficient service. Bibi is truly a pleasure to work with, and we’re happy she was able to assist you so quickly. At LensDirect.com, we’re always here to help—looking forward to serving you again!
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Theresa M.
Aug 7, 2025
Ordering vs Delivering
Ordering is a breeze. Getting delivery takes forever. I will not do this again.
Response from LensDirect.comAug 12, 2025
Hello Theresa! Thank you for your feedback, and we're truly sorry for the delay you experienced. While we're glad the ordering process was smooth for you, we understand how frustrating it is when delivery doesn't meet expectations. You shouldn't have to wait so long, and we sincerely apologize for the inconvenience this caused. We appreciate you giving us a try, and we're sorry we let you down.
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