LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

11,626 approved reviews, newest moderated first

Mary M.
Aug 18, 2025
This company has quality work and is…
This company has quality work and is very reasonable compared to the stand alone eye places. Vania has been a terrific person to communicate with and guide me.
Response from LensDirect.comSep 3, 2025
Hello Mary! We're thrilled to hear that you’ve had a great experience with us and found our prices reasonable compared to traditional eye care providers. At LensDirect.com, we pride ourselves on offering high-quality service and products at a great value. We're especially glad to hear that Vania was able to guide you through the process she truly is a valued member of our team! If there's ever anything more we can do for you, please don’t hesitate to reach out.
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jason P.
Aug 18, 2025
The robot gave up quick and Bibi (human) took over
The help was guided. They offered suggestions to what they can do for me.
Response from LensDirect.comSep 2, 2025
Hello Jason! We’re glad our team was able to guide you and offer helpful suggestions. At LensDirect.com, we’re dedicated to providing support tailored to your needs. We appreciate you choosing us!
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Leah
Aug 18, 2025
Great customer service!
I called in because I couldn’t retrieve my order. Bibi assisted me and updated my information. She was pleasant and professional. Thanks Bibi
Response from LensDirect.comSep 2, 2025
Hello Leah! We’re glad Bibi was able to assist you promptly and provide pleasant, professional service. At LensDirect.com, we’re committed to making sure your orders and information are handled smoothly. We appreciate your feedback!
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Anonymous
Aug 18, 2025
Good Customer Service
Nyah is friendly and helps with my problem in a timely manner. Appreciate it!
Response from LensDirect.comSep 2, 2025
Hello There! We’re glad Nyah was friendly and helped resolve your issue quickly. At LensDirect.com, we’re committed to providing timely and caring support whenever you need it. We appreciate you!
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Andie C.
Aug 18, 2025
Nyah was wonderful!!
Nyah was wonderful!!
Response from LensDirect.comSep 2, 2025
Hello Andie! We’re so happy to hear Nyah was wonderful. At LensDirect.com, we’re proud to have team members like her who make a difference!
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Roxy A.
Aug 18, 2025
Nyah was so fast in helping with my…
Nyah was so fast in helping with my issue. Very friendly. Great customer service.
Response from LensDirect.comSep 2, 2025
Hello Roxy! We're delighted to hear Nyah was fast, friendly, and provided great customer service. At LensDirect.com, we’re here to make your experience smooth and positive every time!
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MARISOL C.
Aug 18, 2025
Very fast and was able to verify my…
Very fast and was able to verify my prescription during the call
Response from LensDirect.comSep 2, 2025
Hello Marisol! We're glad we could verify your prescription quickly and efficiently during the call. At LensDirect.com, we strive to make every step easy and convenient for you!
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ShannM
Aug 18, 2025
Thank you, Chelsea!
Chelsea was able to provide excellent service! She resolved my issues in a timely matter, making their chat service a great first experience!
Response from LensDirect.comSep 2, 2025
Hello Shann! We're so glad to hear that Chelsea provided excellent service and made your first experience with our chat support a great one. At LensDirect.com, we’re committed to resolving issues quickly and making every interaction a positive one.
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