Lowell B.
Chela
You all do great work , period. Chela customer service rep, did a great job and I liked talking to her. Lowell Brooks

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
Lowell B.
You all do great work , period. Chela customer service rep, did a great job and I liked talking to her. Lowell Brooks
Cheryl
Perfect pricing, ordering and customer service! I love my new glasses!
r C.
order came even faster than they stated and it was right
Response from LensDirect.comOct 23, 2026
Hello R Cook! Thank you for your kind review! We’re glad your order arrived even faster than expected and was exactly right. We appreciate your business and look forward to serving you again.
anonymous
Darcel was very helpful
Response from LensDirect.comOct 23, 2026
Hello There! We’re glad Darcel was so helpful. We’ll make sure to share your feedback with her. We appreciate your business!
Erika
Prompt service
Response from LensDirect.comOct 23, 2026
Hello Erika! Thank you! We’re glad you received prompt service. We appreciate your feedback and look forward to serving you again.
Chad M.
No hassle contacts at a great price.
Response from LensDirect.comOct 23, 2026
Hello Chad! We’re glad you found our contacts hassle-free and at a great price. We appreciate your business!
Jo
DeMario was very efficient and kind.
Response from LensDirect.comOct 23, 2026
Hello Jo! We’re glad DeMario was efficient and kind. We’ll pass along your feedback. We appreciate your business!
Keri-ann L.
Kenya was fast to respond and reached out with details about my prescription.
Response from LensDirect.comOct 23, 2026
Hello Keri-ann! We’re glad Kenya responded quickly and provided the details about your prescription. We’ll share your feedback with her. We appreciate your business!