Lesa H.
Kissel handled my request quickly and…
Kissel handled my request quickly and professionally! As a new customer, that speaks volumes!

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
Lesa H.
Kissel handled my request quickly and professionally! As a new customer, that speaks volumes!
Kristine
Easily ordered, timely shipped, arrived quickly
Lou
DJANNA made it super easy to get the order in
Vicki
Fast and always reliable! I keep coming back for lens replacement because I always find a new vintage frames. Thanks for being awesome!
Elif K.
Mario was quick to respond and close out my exchange!
Kevin W.
your turn around times are way too long.
Response from LensDirect.comOct 23, 2026
Hello Kevin! We're sorry to hear that our turnaround times didn't meet your expectations. We understand how important it is to receive your glasses in a timely manner, and we appreciate you bringing this concern to our attention. Your feedback is valuable as we continue working to improve our service and provide a better experience for our customers. Thank you for choosing LensDirect.
Julie
Lens prescription was send wrong twice. Things were taken care of but I was not impressed :(
Response from LensDirect.comOct 23, 2026
Hello Julie! We're truly sorry that your lens prescription was sent incorrectly twice. We understand how frustrating and disappointing this must have been, and we recognize that resolving the issue afterward doesn't take away from the inconvenience you experienced. We appreciate your patience while our team worked to make things right, and we'll use your feedback to help us improve. We hope you'll consider giving LensDirect another opportunity to provide the smooth, reliable experience you deserve.
Bertia P.
Easy to order and shipped very quick. The discount was great and no confusion adding it to the order. Thank you!!!