Justin L.
Fast and friendly
Fast, friendly, and even exciting!

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
Justin L.
Fast, friendly, and even exciting!
Angelina
As always, LensDirect always has the best customer service. Kwasi helped me out with the issues that I had with the contacts I had purchased from them, and I’m more than satisfied with how it was all handled. I’ve been a customer for years and I always will recommend LensDirect to anyone I know who needs contacts!
customer
The customer service was absolutely amazing, as humans we all make mistakes but the problem begins when we are unwilling to make amends for the mistakes, this company is different and therefore I highly recommend them for anyone who wants to deal with a company that is authentic
Anne
Mario is outstanding. He is responsive and always very polite!
Chris U.
I recently ordered some lenses for some frames that were older and I needed progressive lenses as well. LensDirect knocked it out of the park. The ordering process was simple and I had a special request to extend the mid range of the lenses a bit higher than normal and they absolutely nailed it. The lenses are perfect and my glasses came back to me in better shape then when they left! Incredible service and amazing customer service that kept me up to date during the entire process. Will definitely be using them again.
Kevin G.
Dion was awesome. Patient and helpful. Saved me a ton of money and trouble. Thank you Dion!
Photobug007
Jade at the customer service was very helpful with explaining a proscription issue I had; and provided reasonable options to proceed. She is very respectful, positive, patient, and knowledgeable. Keep up the good work!
Amir G.
Mario answered my questions quickly!