Carrie
Personable communicators
The people who I communicate with are friendly and professional. It doesn't feel like a corporation, it feels as though they actually care about their customers.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
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Excellent

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Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
Carrie
The people who I communicate with are friendly and professional. It doesn't feel like a corporation, it feels as though they actually care about their customers.
David
Dion was awesome!
David P Santana S.
the navigation of the website was easy and simple. also I changed my mind on the tint of my lenses and Enrique was the best. changed it for me.
Debra K.
Jade was great
Mark O.
Customer service was direct and had good immediate follow up on questions (tracking number). Phone connection not good otherwise 5 star
TRACI
I felt rushed and my questions weren't answered completely by Jade. There was a little language barrier. I felt she didn't understand me.
Response from LensDirect.comSep 23, 2025
Hello Traci! Thank you for your feedback, and we’re sorry to hear about your experience. We apologize that you felt rushed and that your questions weren’t fully addressed. We’ll address this with Jade to improve communication and ensure better service in the future. Your feedback is truly valued.
DiMonaco A.
Very easy to communicate with. Clearly laid out my options and was quick.
Jean
Had an easy time of ordering online. Spoke with customer service re: a question and Andrew was a big help in answering, giving me guidance and assurance that my glasses would be made and mailed back to me, ready to wear. I'm a very satisfied customer. Thank you, LensDirect! JM