LensDirect.comReviews of lensdirect.com

Filled a request (wrong) without the prescription. Customer service was very poor when seeking to correct the order. They said the order number and invoice number did not match theirs but could find me via email. Second person initially said could not find my email. I expected a return box or label and then correct lenses. Was told I could pay for the return and they would credit my account. Nothing they said made sense. Very strange for a legitimate business. My trust level is zero

I ordered three sets of replacement lenses from LensDirect. Set #1 is the everyday set of glasses with progressive lenses that I wear. Set #2 is a backup set of glasses with progressive lenses. Set #3 is a set of Maui Jim sunglasses with progressive lenses. All three sets have the same prescription. Set #3 about two months later after two failed quality checks. After wearing them a few times, I found that they were not correct. My vision blurred when I switched from my everday set to the sunglasses and the lenses were significantly thicker even though both had the upgraded (40% thinner) lenses. Yes, I contacted LensDirect after 30 days and they refuse to address my issues. This is clearly a quality problem on their end and not a prescription change. I'm now stuck with an expensive pair of sunglasses that I cannot wear.

My replacement lenses failed, It took almost two months to recieve my glasses back, I paid 123.20 on 6/7, then upgraded lenses and paid another 40.00 on 7/4. Total paid 163.20. Because my lenses took so long, I was given fast shipping and an additional discount, But I was charged an additional 20.39 instead of a refund. This was returned but I was never refunded for the discount. My total Invoice from Lens Direct was $142.80 . I paid $163.20. Customer service keeps telling me I already recieved a discount but the math does not add up. So far I have not recieved a refund and only grief from customer service.

Easy to find what I needed, price & fast shipping

My contact lens order was processed and delivered very quickly. Thanks!

Super fast delivery and great prices. Have been buying them for years on here!!

Mario was so professional, helpful, and madeth transaction perfect

The process so far has been exceptionally great! Mario was very helpful and responsive. I still have to ship the frames and get them back. I hope the rest of the process will be the same.