LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

11,626 approved reviews, newest moderated first

Nicole
Nov 3, 2025
Nyah was helpful & friendly at fixing…
Nyah was helpful & friendly at fixing my double order & overcharge. Thank you for taking care of this asap for me. I appreciate your help.
Response from LensDirect.comNov 5, 2025
Hello Nicole! We’re so glad Nyah was able to help resolve your double order and overcharge quickly! At lensdirect.com, we aim to provide friendly, efficient service, and it’s wonderful to know she took care of everything for you. Thank you for your kind words, and we appreciate you choosing us for your needs!
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Amy B.
Nov 3, 2025
Bibi was prompt and answered my…
Bibi was prompt and answered my question!
Response from LensDirect.comNov 5, 2025
Hello Amy! We’re glad to hear Bibi was prompt and able to answer your question! At lensdirect.com, we aim to provide quick and helpful support, and it’s great to know you had a positive experience.
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Brian L.
Nov 3, 2025
Excellent Customer Service!
Kissel was extremely helpful is assisting me to place a multi pair replacement lens order. I really appreciate her professionalism and assistance! I will be back next time my script changes.
Response from LensDirect.comNov 5, 2025
Hello Brian! We’re so glad to hear Kissel was able to assist you with your multi-pair replacement lens order! At lensdirect.com, we take pride in providing professional and helpful support, and it’s wonderful to know you had such a positive experience. We look forward to helping you again whenever your prescription changes!
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Marlon R.
Nov 3, 2025
Very professional customer service
Great prices on contact lenses and they resolved a shipping issue with no worries . I appreciate your business
Response from LensDirect.comNov 5, 2025
Hello Marlon! We’re glad to hear you enjoyed our great prices and that we were able to resolve your shipping issue smoothly! At lensdirect.com, we strive to make every experience easy and hassle-free, and we truly appreciate your business.
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Carolyn T.
Nov 3, 2025
Kissel was willing to be patient and…
Kissel was willing to be patient and listen to what I needed. A change to my original order necessitated the call. All was resolved.
Response from LensDirect.comNov 5, 2025
Hello Carolyn! We’re happy to hear Kissel was patient and attentive, helping you navigate the change to your order. At lensdirect.com, we aim to provide support that’s both helpful and understanding, and it’s great to know everything was resolved to your satisfaction.
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Francesca
Nov 3, 2025
Mario was SO helpful!
Customer Service Representative Mario was very helpful in resolving my problem. My glasses are on the way back to be redone. I cannot thank him enough.
Response from LensDirect.comNov 5, 2025
Hello Francesca! We’re glad to hear that Mario was so helpful in resolving your issue! At lensdirect.com, we strive to provide attentive and effective support, and it’s wonderful to know Mario made your experience a positive one. We appreciate your patience while your glasses are being redone.
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Diane
Nov 3, 2025
I used the chat on LensDirect today…
I used the chat on LensDirect today after placing an order. Bibi was my customer service rep and she was very helpful and resolved my issue quickly! Thanks Bibi!
Response from LensDirect.comNov 5, 2025
Hello Diane! We’re thrilled to hear that Bibi was able to help you quickly through our chat! At lensdirect.com, we aim to provide fast and effective support, and it’s wonderful to know Bibi made your experience smooth and positive. Thank you for sharing your feedback!
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Samantha G.
Nov 3, 2025
She was very polite and quick with…
Chelsea was very polite and quick with researching and finding a resolution.
Response from LensDirect.comNov 5, 2025
Hello Samantha! We’re glad to hear Chelsea was polite and efficient in finding a resolution for you! At lensdirect.com, we pride ourselves on providing helpful and timely support, and it’s great to know Chelsea delivered a positive experience.
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