Debbie K.
My contacts were sent to an old address…
My contacts were sent to an old address after changing the address online and my verifying the address through text with a customer service agent. It was escalated to a customer service manager who suggested I go to my old address or have the residents forward the contacts to me. I could not do this. Did not know the residents nor did I live close. Enrique solved the issue and resent the contacts to me. I appreciate his helpfulness.
Response from LensDirect.comNov 13, 2025
Hello Debbie! We’re sorry to hear about the mix-up with your order and the frustration it caused that’s never the experience we want for our customers. We’re very glad Enrique was able to step in, resolve the issue, and make sure your contacts were resent to the correct address. Thank you for sharing your experience and giving us the opportunity to make it right. We truly appreciate your patience and support of lensdirect.com!