Murray H.
absolutely terrible service
absolutely terrible service - i submitted the prescription and sent frames. Days later the order was cancelled without discussion and the frames are sent back on slowest possible delivery (5-7 days) and the customer service folks offer no solution or help other than 'thats what it is'. I am not without full vision for over 10 days and the dont try to offer any help . Dont use them AT all
Response from LensDirect.comNov 14, 2025
Hello Murray! We’re very sorry for the experience you had. Your order should not have been canceled without clear communication, and the long delay returning your frames is unacceptable. You deserved better support, and we’re taking this feedback seriously to prevent situations like this from happening again.