Michelle
He was really helpful
He was really helpful
Response from LensDirect.comNov 25, 2025
Hello Michelle! Thank you for your feedback! We’re glad our team member was able to help. We appreciate you choosing LensDirect.com!

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
Michelle
He was really helpful
Response from LensDirect.comNov 25, 2025
Hello Michelle! Thank you for your feedback! We’re glad our team member was able to help. We appreciate you choosing LensDirect.com!
John M.
Chelse was most helpful modifying my order and answering my questions. Very pleasant to deal with and knowledgeable about LD services.
Response from LensDirect.comNov 25, 2025
Hello John! We’re glad Chelsea was able to help modify your order and answer all your questions. Providing knowledgeable and pleasant service is what we strive for at LensDirect.com!
Felicia R.
Kwasi was super helpful in resolving my order issue. Thanks!
Response from LensDirect.comNov 25, 2025
Hello Felicia! We’re glad Kwasi could help resolve your order issue quickly. We appreciate you choosing LensDirect.com!
Amy
Chelsea got my issue taken care of very quickly and easily.
Response from LensDirect.comNov 25, 2025
Hello Amy! We’re glad Chelsea was able to resolve your issue quickly and easily. We appreciate you choosing LensDirect.com!
C.F. K.
Mario assisted me with completing my order in a timely manner.
Response from LensDirect.comNov 25, 2025
Hello C.F! We’re glad Mario was able to help you complete your order promptly. We appreciate you choosing LensDirect.com!
K O.
I got direct answer only hours after they received it and they put my PD number right on my personal info. Perfect completion. Hope the glasses party goes as smoothly
Response from LensDirect.comNov 25, 2025
Hello K O'L! We’re glad we could quickly provide the answers you needed and update your PD information accurately. We hope your new glasses arrive perfectly and make your “glasses party” a success! We appreciate you choosing LensDirect.com.
Linda A.
Enrique was very quick and polite in attending to my questions. Very pleasant experience with him!
Response from LensDirect.comNov 25, 2025
Hello Linda! We’re glad Enrique could assist you quickly and politely. Providing a pleasant experience is what we aim for at LensDirect.com!
Vail
Excellent customer service
Response from LensDirect.comNov 25, 2025
Hello Vail! Thank you for your feedback! We’re glad you had an excellent customer service experience. We appreciate you choosing LensDirect.com!