LensDirect.comReviews of lensdirect.com

Reliable and easy to deal with

Fast and easy way to order contacts.

re: Orders: #914606130 and 914627681. Sent glasses in (with lenses) for update to newer prescription. Received glasses with bifocal cut so low I had to literally look down my nose to read. I complained about this and was told they needed a 'segment distance' which was never asked for in the first place. Since the frames I sent had bifocals in them, all they had to do was duplicate the existing measurement but that didn't happen. I was offered a no cost remake of the lenses, had to send them back a 2nd time and provided as much information as possible to make sure the lenses were made correctly this time. They have had my glasses for 13 days now and have done nothing with them yet! All this started on Jan 27, 2026 and I still don't have my glasses! Update: I finally received my glasses on March 24th and they are correct.

Relativisme #Relationnel

Great customer service! Rissa was very thorough and helpful during this process.

I ordered 4 lenses from LensDirect. I was very careful inputting the prescription information in and yet you are still required to upload the prescription also...two steps here, then you have to send in your frames and wait for them to return. The whole process took about 2 weeks longer than anticipated and when I got my lenses and frames back one pair was not the purchased transition lense I was expecting and the other pair had the wrong prescription all together. At this point I wasn't very happy but willing to work with them and for the next 2 MONTHS they pushed me from one rep to another, having to repeat myself and reload the prescription 2 more times as I had to deal with different departments or service reps It was all very convoluted process all with sometimes days to a week with no response. At the end of it all they said they could do half off and I'd have to send my glasses in again. Super frustrating to be without my readers for 3 months! Nope, won't be doing business with them, I'll go buy full price somewhere else just so I don't deal with the hassle.

On my last order, was given conflicting information from their customer service and after being assured they would be shipped within 7 days for the 3rd time, one rep offered a discount for all of the hassle and another rescinded the offer the next day. Horrible experience. Lesson learned.

Ok, so today is the 23rd of March, probably 2.5 months of waiting and I'm giving up on hope. Lost all of my confidence in this company. March 19th & I still have not heard back from this company. Calling is a long wait, tried 3 times already. What's going on? Customer service is so bad. I'll more than likely never order from Lens Direct again. Ordered glasses with tint and received dark regular sunglasses. Can't get in contact with! Returnable??? Still waiting for a reply.