LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

11,626 approved reviews, newest moderated first

sebastian
Jun 2, 2026
I accidentally ordered the wrong…
I accidentally ordered the wrong prescription & Bibi was so helpful & kind in helping me get it all sorted, thank you so much !! <3
Response from LensDirect.comJun 2, 2026
Hello Sebastian! We're so glad to hear that Bibi was able to help you quickly sort out your prescription issue with kindness and care. Mistakes happen, and we're happy she could make the process smooth for you. We’ll be sure to share your lovely feedback with her. Thank you for choosing us!
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Jeffrey C.
Jun 2, 2026
Djanna helped me through multiple…
Djanna helped me through multiple issues with my order and the shipping labels and I was able to finish the ordering process with no more issues - thanks!
Response from LensDirect.comJun 2, 2026
Hello Jeffrey! We're glad to hear that Djanna was able to assist you through the issues with your order and shipping labels and help you complete the process smoothly. We appreciate your kind words and will be sure to share them with her. Thank you for choosing us!
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Lourian J.
Jun 2, 2026
Customer Service
My experience was great. Mario was very helpful and patient with answering all of my questions.
Response from LensDirect.comJun 2, 2026
Hello Lourian! We're delighted to hear that Mario was helpful and patient in answering all your questions. Providing clear and supportive service is very important to us, and we're glad your experience was a great one. We appreciate you choosing us!
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ManuelAcuna
Jun 2, 2026
Nyah was awesome she took care of all…
Nyah was awesome she took care of all my needs. Did everything promptly and caringly understood why? Even though I wanted a refund, she still treated me like a valued person which is very rare and in this world. Thank you once again 🇺🇸
Response from LensDirect.comJun 3, 2026
Hello Manuel! We're so glad to hear that Nyah provided prompt, caring support and made you feel valued throughout the process. Even when a refund is requested, we believe every customer deserves understanding and respect, and we're pleased that Nyah reflected that commitment. We'll be sure to pass along your kind words to her. Thank you for your feedback and for giving us the opportunity to assist you.
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Carol C.
Jun 2, 2026
Great customer service
Lexi was extremely efficient in solving the problems I was experiencing .with the Lens Direct website
Response from LensDirect.comJun 3, 2026
Hello Carol! We're delighted to hear that Lexi was able to efficiently resolve the issues you were experiencing with our website. We'll be sure to share your feedback with Lexi. Thank you for choosing LensDirect and for taking the time to share your experience!
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[email protected]
Jun 2, 2026
Great customer service
I had to reach out to Lens Direct, and I was assisted by Adelita. She provided me with courteous, exceptional customer service. She addressed all my concerns.
Response from LensDirect.comJun 3, 2026
Hello There! We're so pleased to hear that Adelita provided courteous and exceptional customer service while addressing all of your concerns. We'll be sure to share your feedback with her. Thank you for choosing us and for taking the time to share your experience!
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Justin P.
Jun 2, 2026
Great helped me out
Great helped me out
Response from LensDirect.comJun 3, 2026
Hello Justin! Thank you for your feedback! We're glad we could help and appreciate you taking the time to share your experience.
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SHAWN C.
Jun 2, 2026
KISSEL IS A VERY PROFESSIONAL
KISSEL IS A VERY PROFESSIONAL, POLITE, COURTEOUS LENS DIRECT REPRESENTATIVE SHE HELPED ME WITH EVERYTHING I NEEDED AND SHE ANSWERED ALL MY QUESTIONS LEAVING ME VERY SATISFIED AND HAPPY WITH MY PURCHASE. I WOULD HIGHLY RECOMMEND KISSEL TO ASSIST ANY CUSTOMER WITH LENS DIRECT.
Response from LensDirect.comJun 3, 2026
Hello Shawn! Thank you for your wonderful review! We're delighted to hear that Kissel provided professional, polite, and courteous service while helping you with everything you needed. We're so glad she was able to answer all your questions and leave you satisfied and happy with your purchase. We'll be sure to share your kind recommendation with Kissel and the team. Thank you for choosing us and for taking the time to share your experience!
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