Jewls B.
Return policy:
Stated return policy: Here is your stated policy: What is your return policy? We offer a 14-day return policy for all eyeglasses. If you are not satisfied with your purchase, you can return or exchange the item within 30 days of receiving it. The product must be in its original condition and packaging. Once you purchase, and need to return due to not being able to see: If you have any issue with the eyeglasses you received, we can arrange a one-time replacement for you. You just need to let us know which new pair you'd like to remake. Please note that we can only offer once free replacement. If you are still not satisfied after receiving the replacement, we will not be able to offer a refund. If you prefer not to replace them, we can also arrange a refund. Our refund policy is as follows: According to our refund policy, the refund amount will be calculated by deducting 50% of the original lens price from the total amount you paid, as the lenses are customized products and are only partially refundable. We appreciate your understanding.In addition, the shipping fee is non-refundable and will be deducted from the refund even if your order included free shipping.After the above deductions, the remaining balance will be issued as the final refund. Please just notice and we will refund directly,no need to return back items.
Response from LensalterSep 9, 2026
We’re very sorry that your shopping experience did not meet your expectations. 💙You can email us directly at [email protected], and our customer service team will assist you with a replacement or refund. Thank you for your understanding and patience. We’ll do our best to help resolve this for you!